Megan Childers
Woodville
Summary
Versatile and results-driven professional with a proven track record at Ultratec Special Effects, excelling in roles from Systems Analyst to Supervisor of Operations. Expert in application support and effective communication, I significantly enhanced system efficiency and operational productivity, achieving high customer satisfaction levels through adept conflict resolution and multitasking skills.
Overview
4
4
years of professional experience
Work History
Systems Analyst
Ultratec Special Effects
09.2024 - Current
- Enhanced system efficiency by identifying and resolving complex technical issues.
- Conducted comprehensive data analysis to identify patterns and trends, informing decision-making processes.
- Managed multiple projects simultaneously, consistently meeting deadlines and budget constraints.
- Keep system software up to date, and running efficiently.
Customer Service Representative
Ultratec Special Effects
10.2022 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Supervisor of Operations
Ultratec Special Effects
04.2022 - 10.2022
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
- Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Production Worker
Ultratec Special Effects
02.2021 - 04.2022
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
Education
High School Diploma -
KDS DAR High School
Grant, AL05.2008
Skills
- Application support
- Active listening
- Effective communication skills
- Writing skills
- Adaptability
- Patience
- Conflict resolution
- Multitasking
Timeline
Systems Analyst
Ultratec Special Effects
09.2024 - Current
Customer Service Representative
Ultratec Special Effects
10.2022 - 09.2024
Supervisor of Operations
Ultratec Special Effects
04.2022 - 10.2022
Production Worker
Ultratec Special Effects
02.2021 - 04.2022
High School Diploma -
KDS DAR High School
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