Malcom McEntyre
Plano
Summary
Results-driven Lead Associate with expertise in operations management and team leadership. Proven track record in staff training, process improvement, and delivering exceptional customer service.
Overview
14
14
years of professional experience
Work History
Lead Associate
Jimmy John's Gourmet Sandwiches
02.2021 - 04.2024
- Supervised daily operations, ensuring efficient workflow and high-quality sandwich preparation.
- Trained and mentored new associates on food safety and customer service standards.
- Implemented process improvements, enhancing order accuracy and reducing wait times.
- Managed inventory levels, coordinating with suppliers for timely restocking of products.
Truck Unloader
Home Depot
05.2022 - 02.2024
- Unloaded merchandise from trucks efficiently, ensuring swift inventory placement.
- Organized stock in designated areas, maintaining a clean and accessible warehouse environment.
- Collaborated with team members to improve unloading processes and reduce turnaround time.
Stocker /Customer Service Cashier
Michaels Craft Store
02.2023 - 01.2024
- Stocked shelves efficiently, ensuring optimal product placement and visibility.
- Assisted in inventory management by accurately tracking stock levels and replenishing items as needed.
- Collaborated with team members to maintain store organization and cleanliness standards.
- Utilized point-of-sale systems for processing transactions and handling customer inquiries effectively.
- Trained new staff on stocking procedures, safety protocols, and customer service techniques.
- Implemented restocking strategies that improved efficiency in backroom operations.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
Sales Associate
Spiritcraft Furniture
09.2014 - 11.2014
- Delivered exceptional customer service by understanding client needs and providing costume solutions.
- Managed inventory levels, ensuring optimal stock availability for high-demand products.
- Trained new associates on sales techniques and product knowledge to enhance team performance.
- Implemented visual merchandising strategies to create engaging displays that attracted customers.
Attractions Attendant
Amazing Jakes Plano
01.2010 - 04.2013
- Ensured guest safety by monitoring attractions and enforcing safety protocols.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in maintaining cleanliness and orderliness of attraction areas to enhance guest experience.
- Trained new staff on operational procedures and customer service standards for enhanced team performance.
- Oversaw daily operations of attractions, optimizing workflow to improve efficiency and guest satisfaction.
- Implemented process improvements that streamlined operations and reduced wait times for guests.
- Led team meetings to discuss operational challenges and develop strategies for improvement initiatives.
Education
High School Diploma -
Plano East
Plano, TXSkills
- Operations management
- Employee supervision
- Client relationship management
- Staff training
- Customer Service Excellence
- Product Knowledge & Assistance
- Merchandising & Stocking
- Team Leadership
- Problem Resolution
- POS Systems
Timeline
Stocker /Customer Service Cashier
Michaels Craft Store
02.2023 - 01.2024
Truck Unloader
Home Depot
05.2022 - 02.2024
Lead Associate
Jimmy John's Gourmet Sandwiches
02.2021 - 04.2024
Sales Associate
Spiritcraft Furniture
09.2014 - 11.2014
Attractions Attendant
Amazing Jakes Plano
01.2010 - 04.2013
High School Diploma -
Plano East