Megan Christianson
Summary
Client-focused professional combining residential project management, sales, beauty industry experience, and customer service. Strengths include interpersonal communication, attention to detail, and solution-oriented problem solving. Known for professionalism, consistency, and adaptability in changing environments.
Overview
14
14
years of professional experience
Work History
Project Manager
Home Depot Installation Services
Phoenix, AZ
02.2022 - 08.2026
- Managed client experience for a high-volume portfolio of residential window and door installation projects from post-sale review through completion, ensuring satisfaction and timely delivery.
- Served as primary contact for clients, installers, vendors, and sales teams, providing clear and timely communication throughout each project.
- Completed pre-installation and onsite inspections, identified possible issues early, and coordinated solutions for smooth client service.
- Built strong homeowner relationships through attentive service, follow-up, and personal accountability on each project.
- Managed competing project priorities, maintained accurate documentation, and ensured consistent follow-through while representing Home Depot with professionalism and accountability.
Brand Representative/Makeup Artist
Saks Fifth Avenue
Phoenix, AZ
10.2018 - 02.2020
- Delivered personalized beauty consultations, makeup applications and product recommendations while building lasting client relationships in a luxury retail environment.
- Increased counter revenue by 25% within the first six months and exceeded year-end sales goals.
- Planned and executed beauty events showcasing makeup application, product education, and artistry demonstrations to enhance client engagement.
- Developed client outreach via social media, email, and phone to increase appointments, events, and repeat business.
- Monitored daily sales performance and adjusted client outreach and selling strategies to align with business goals.
- Focus Brand: Bobbi Brown
Customer Service/Office Coordinator
Mercari/BolyWelch
Portland, OR
06.2017 - 08.2018
- Utilized Zendesk customer service platform to communicate with and resolve customer concerns.
- Promptly followed up with customer inquiries via phone or email.
- Resolved routine employee requests and directed issues to proper contacts.
- Created and maintained filing systems, both paper and electronic.
- Prepared reports, documents, and correspondence for management review.
Brand Representative/Makeup Artist
Macy's
Portland
03.2012 - 06.2017
- Established the region's highest-grossing Estée Lauder Counter through consistent sales performance, personalized client outreach, and successful promotional events.
- Provided hands-on business mentoring and collaboration with other team members assisting clients with makeup/skincare application and tutorials.
- Acquired in-depth product knowledge of CHANEL, Clinique, Lancôme, Estée Lauder, and Bobbi Brown brands.
Education
Boise State University
Boise, IDSkills
- Project Management
- Client Relationship Management
- Sales & Account Management
- Scheduling & Coordination
- Conflict Resolution
- Product Consultation
- Retail Merchandising
- Team Collaboration
- Salesforce
- Microsoft 365
- macOS and Apple Productivity Tools
- Zendesk
Timeline
Project Manager
Home Depot Installation Services
02.2022 - 08.2026
Brand Representative/Makeup Artist
Saks Fifth Avenue
10.2018 - 02.2020
Customer Service/Office Coordinator
Mercari/BolyWelch
06.2017 - 08.2018
Brand Representative/Makeup Artist
Macy's
03.2012 - 06.2017
Boise State University