Megan Collins
Akron
Summary
Dynamic sales professional with a proven track record In the home improvement field, excelling in relationship selling and product recommendations. Leveraging active listening and critical thinking, I consistently transformed customer needs into tailored solutions, achieving top sales performance. My expertise in color theory and interior design enhances client satisfaction and drives revenue growth.
Overview
8
8
years of professional experience
Work History
Custom Window Treatment Sales Specialist
JCPenney
07.2022 - Current
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Uncover customers needs and pain points by using active listening skills and asking relevant follow-up questions.
- Use knowledge of home decor trends, color theory, interior design elements and product knowledge to guide the customer through the selection process.
- Consider all fine details and if necessary problem solve to ensure fit and customer satisfaction.
- Manage customer files, handle any issues that may arise do to manufacturer defects, delivery damages, errors in the system, ext
- Assist with operational tasks such as restocking, inventory maintenance, mark downs, processing defective products, set changes, filling orders, Omni desk (returns and online pick up)handling customer issues , etc
- Top Sales Person in district for more than 3+ quarters each year.
Hard Surface Installation Coordinator
Empire Today Flooring
03.2021 - 02.2022
- Utilized CRM to maintain and update customer information, cost of labor, additional materials, Project details, repair logs, and inventory.
- Managed Subcontractors so they may exhibit personal growth and allow the best customer experience as possible.
- Coordinated with up to 12 independent contractor teams and managed their projects for the day
- Handle all unforeseen issues that arise frequently in home improvement projects. Such as additional prep/cost due to unseen damages, custom requests from customer, or mismanaged expectations.
- Allocate jobs based on the individual contractor's skill level and location.
- Consistently made weekly revenue goals.
Home Furnishing Consultant
JCPenney
02.2018 - 03.2021
- Helped guide the customer to making the correct choice of furnishings, bedding, appliances and custom window treatments based on their needs, budget and space available to them.
- Frequently was top sales associate on the sales floor.
- Assist with operational tasks such as restocking, inventory maintenance, mark downs, processing defective products, set changes, filling orders, Omni desk (returns and online pick up)handling customer issues , etc
Education
High School Diploma - Interactive Media Design
Columbiana County Career And Technical Center
Lisbon, OH05-2006
High School Diploma -
Columbiana High School
Columbiana, OH05-2006
Skills
- Active listening
- Product recommendation
- Relationship selling
- Sales presentations
- Understanding of body language
- Interpersonal communication
- Critical thinking/Problem solving
- Color theory understanding
- Interior design and decorating
- Excellent ability to visualize
- Project scope assessment
- Friendly, positive attitude
Accomplishments
- Received employee of the month in both 2022 and 2023
- Top 10 in the Region for fiscal year 2023
- Helped Cleveland Empire today team become top 3 in both revenue and install in December 2021
- Received Employee of the month in 2019
- Best in category in digital photography at Pittsburg Art institute
Timeline
Custom Window Treatment Sales Specialist
JCPenney
07.2022 - Current
Hard Surface Installation Coordinator
Empire Today Flooring
03.2021 - 02.2022
Home Furnishing Consultant
JCPenney
02.2018 - 03.2021
High School Diploma - Interactive Media Design
Columbiana County Career And Technical Center
High School Diploma -
Columbiana High School