Megan Coloney
Rochester,NY
Summary
Experienced in the restaurant industry, I possess exceptional customer service, communication, and problem-solving skills in fast-paced environments. My focus is on providing excellent service to a diverse clientele, and efficiently addressing inquiries and resolving concerns. I have a proven track record of delivering seamless dining experiences and training new employees on restaurant protocols and POS systems. Additionally, I have managed cash handling and transactions with accuracy, maintaining a clean and organized workspace in compliance with health and safety regulations. These transferable skills make me well-equipped to excel in various professional settings.
Overview
6
6
years of professional experience
Work History
Hostess & Waitress
FERRARI PIZZA BAR
06.2022 - 02.2025
- Greeting guests as they arrive and escorting them to their tables
- Managing reservations and maintaining an organized seating chart
- Communicating effectively with guests and providing them with accurate wait time estimates
- Keeping the hostess station and waiting area clean and organized
- Trained new employees on proper sanitation practices and customer service etiquette
- Create and implement strategies to increase sales of specific products
- Provided exceptional customer service in a high-volume environment, ensuring a positive dining experience for all guests
- Took and delivered customer orders accurately, while offering menu suggestions, and responding to special dietary requests
- Managed multiple tables simultaneously, balancing speed and quality of service, while maintaining attention to detail
- Communicated effectively with kitchen and bar staff to ensure timely and accurate food and drink delivery
- Handled cash, credit, and gift card transactions, ensuring accurate billing
- Resolved customer complaints or concerns promptly and professionally to ensure satisfaction and repeat business
Waitress
CHILI'S
02.2021 - 04.2022
- Greeting guests, presenting menus, and explaining daily specials
- Taking accurate food and beverage orders and entering them into the POS system
- Delivering food and drinks to tables promptly and accurately
- Checking in with guests to ensure satisfaction and address any concerns
- Collaborating with kitchen and bar staff to ensure timely and accurate delivery of orders
- Preparing and processing guest checks and handling payments
- Resolved guest complaints promptly and effectively, turning negative experiences into positive ones
Hostess
LA FAMIGLIA
12.2018 - 08.2020
- Communicating effectively with guests and other staff members
- Maintaining cleanliness and organization of the hostess station and waiting area
- Successfully resolved guest complaints and ensured their satisfaction with their dining experience
- Processing transactions accurately and efficiently using a cash register or POS system
- Handling cash, credit card, and other payment methods securely
- Collaborating with other staff members to ensure smooth operations and customer satisfaction
Education
Bachelor of Arts - Psychology
SUNY Geneseo
05.2024
Skills
- Multitasking
- Effective
- Time Management
- Adaptability
- Customer Service
- Leadership Skills
- Problem Solving Skills
- Critical Thinking
References
Tony Sault
General Manager at Ferrari Pizza Bar
5858897081
Jennifer Katz
Psychology Professor at SUNY Geneseo
5852455218
katz@geneseo.edu
Timeline
Hostess & Waitress
FERRARI PIZZA BAR
06.2022 - 02.2025
Waitress
CHILI'S
02.2021 - 04.2022
Hostess
LA FAMIGLIA
12.2018 - 08.2020
Bachelor of Arts - Psychology
SUNY Geneseo