Yssis Torres
Oklahoma City,OK
Summary
Highly motivated and fast learning with any opportunity given. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels. Enthusiastic Service Manager knowledgeable about mechanical service needs. Expert in vehicle operations, parts purchasing and customer satisfaction. Driven to keep service operations cost-effective, speedy and high-quality in order to maintain reputation for excellence. Customer-focused professional,
Overview
4
4
years of professional experience
Work History
Service Manager
Firestone Complete Auto
Oklahoma City, OK
11.2019 - Current
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Maintained effective customer service by responding to service requests quickly to increase overall sales.
Delivery Driver
AutoZone
Oklahoma City, OK
10.2018 - 11.2019
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Increased Sales being bilingual and earing customers trust.
Education
No Degree - Basics For Criminal Justice
Garden City Community College
Garden City, KSHigh School Diploma -
Garden City High School
Garden City, KS05.2015
Skills
- Visual Inspections
- Advertising Techniques
- Employee Relations
- Time Management
- Employee Coaching and Motivation
- Critical Thinking
- Quoting and Estimating
- Bilingual
Timeline
Service Manager
Firestone Complete Auto
11.2019 - Current
Delivery Driver
AutoZone
10.2018 - 11.2019
No Degree - Basics For Criminal Justice
Garden City Community College
High School Diploma -
Garden City High School
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