Bruce Edge
Bryan,TX
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
41
41
years of professional experience
Work History
Service Manager
Brazos Diesel Service
Bryan, Texas
04.2021 - Current
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Followed up with customers during and after installations to verify satisfaction.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
Parts Specialist
Performance Truck
Bryan, TX
08.2020 - 04.2021
- Served customers in-store and by telephone to answer questions and place orders.
- Issued parts to technicians to complete customers' repairs.
- Tracked parts use and charged items to customer accounts for billing.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Satisfied customers with fast, knowledgeable service for all product needs.
- Increased store revenue by cross-selling products and upselling services to customers.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Kept checkout areas stocked with eye-catching merchandise to boost per-customer revenue.
- Researched vehicles and parts via physical catalogs and electronic means.
- Ordered parts from various distributors to fulfill demands.
- Maintained clean and neat parts counter and sales floor.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Adhered to company guidelines for performance and compliance.
- Trained and mentored junior employees on regulations, best practices and performance strategies.
Service Manager
Warrior Fleet Service
Bryan, TX
04.2020 - 08.2020
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Followed up with customers during and after installations to verify satisfaction.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
Parts Specialist
Performance Truck
Bryan, TX
04.2003 - 04.2020
- Served customers in-store and by telephone to answer questions and place orders.
- Issued parts to technicians to complete customers' repairs.
- Tracked parts use and charged items to customer accounts for billing.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Satisfied customers with fast, knowledgeable service for all product needs.
- Increased store revenue by cross-selling products and upselling services to customers.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Kept checkout areas stocked with eye-catching merchandise to boost per-customer revenue.
- Researched vehicles and parts via physical catalogs and electronic means.
- Ordered parts from various distributors to fulfill demands.
- Maintained clean and neat parts counter and sales floor.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Adhered to company guidelines for performance and compliance.
- Trained and mentored junior employees on regulations, best practices and performance strategies.
Parts Specialist
Bryan Truck And Trailer
Bryan, TX
09.1999 - 04.2003
- Served customers in-store and by telephone to answer questions and place orders.
- Issued parts to technicians to complete customers' repairs.
- Tracked parts use and charged items to customer accounts for billing.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Satisfied customers with fast, knowledgeable service for all product needs.
- Increased store revenue by cross-selling products and upselling services to customers.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Kept checkout areas stocked with eye-catching merchandise to boost per-customer revenue.
- Inspected parts for defects, removing damaged parts and replacing with new ones.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Conducted cash handling, credit card transactions and register closeout at end of business day.
- Ordered parts from various distributors to fulfill demands.
- Researched vehicles and parts via physical catalogs and electronic means.
- Organized parts storage and stocked inventory according to established guidelines.
- Maintained clean and neat parts counter and sales floor.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Adhered to company guidelines for performance and compliance.
Store Manager
O'Reilly Auto Pats
College Station, TX
09.1998 - 09.1999
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Supervised guests at front counter, answering questions regarding products.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Analyzed and interpreted store trends to facilitate planning.
Assistant Manager
O'Reilly Auto Parts
Bryan, TX
09.1997 - 09.1998
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
Parts Specialist
AutoZone
Bryan, TX
01.1996 - 09.1997
- Served customers in-store and by telephone to answer questions and place orders.
- Tracked parts use and charged items to customer accounts for billing.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Satisfied customers with fast, knowledgeable service for all product needs.
- Increased store revenue by cross-selling products and upselling services to customers.
- Kept checkout areas stocked with eye-catching merchandise to boost per-customer revenue.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Stocked and managed stock of parts.
Automotive Technician
Firestone Auto Care
Bryan, TX
03.1993 - 01.1996
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Replaced damaged, missing or defective parts with new and refurbished components.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Changed, rotated and balanced tires on different types of vehicles.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Corrected unsafe conditions in work areas and immediately reported correctable conditions to supervisor.
Tactical Aircraft Maintenance Technician
United States Air Force, USAF
Raf Upper Heyford, England
08.1980 - 08.1992
- Removed components such as landing gear, engines and flight control.
- Maintained repair logs to document all corrective and preventive aircraft maintenance.
- Operated power tools, gauges and testing equipment to adjust, repair and replace faulty components in aircrafts.
- Performed scheduled and unscheduled inspections to check flight readiness of aircraft.
- Documented all inspection and maintenance actions in aircraft forms.
- Analyzed engineering drawings and schematics to troubleshoot systems and diagnose solutions.
- Obtained fuel and oil samples to check for contamination.
- Performed flight line AFE preflight and postflight requirements.
- Recorded maintenance actions in aircraft logbooks.
- Maintained orderly and safe work environment by enforcing tool control and FOD awareness, prevention and safety at all times.
- Assisted with aircraft and equipment transport and movement.
- Removed and installed aircraft subsystem assemblies such as engines, rotors, gearboxes, transmissions and mechanical flight controls.
- Completed preventive and reparative maintenance on aircraft electronics and computer systems.
- Provided for servicing, maintenance and protection of aircraft while away from home station.
Education
High School Diploma -
La Marque High School
La Marque, TX05.1980
Skills
- Employee Safety Training
- Visual Inspections
- Service Quality Management
- Staff Supervision
- Supply Requisition
- Quoting and Estimating
- Inventory Management
- Work Planning and Prioritization
- Schedule Preparation
- Cost Management
- Materials and Labor Costing
- Workplace Safety
- Conflict Resolution
- Critical Thinking
- Health and Safety Regulations
Timeline
Service Manager
Brazos Diesel Service
04.2021 - Current
Parts Specialist
Performance Truck
08.2020 - 04.2021
Service Manager
Warrior Fleet Service
04.2020 - 08.2020
Parts Specialist
Performance Truck
04.2003 - 04.2020
Parts Specialist
Bryan Truck And Trailer
09.1999 - 04.2003
Store Manager
O'Reilly Auto Pats
09.1998 - 09.1999
Assistant Manager
O'Reilly Auto Parts
09.1997 - 09.1998
Parts Specialist
AutoZone
01.1996 - 09.1997
Automotive Technician
Firestone Auto Care
03.1993 - 01.1996
Tactical Aircraft Maintenance Technician
United States Air Force, USAF
08.1980 - 08.1992
High School Diploma -
La Marque High School