Bodditt Brooks
North Chesterfield,VIRGINIA
Summary
Seasoned Service Manager bringing 20 + years of Maintenance experience. Proficient in business practices, standards of operation and resident's needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and resident's retention. Excellent reputation for resolving problems and improving resident's satisfaction.I'm hardworking and passionate with strong organizational skills ready to lead team in achieving company goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Manager
Winn Residential
Richmond, VA
11.2018 - Current
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Hired and trained new maintenance workers to improve efficiency of department and cultivate productive work atmosphere.
- Managed efficient teams of up to 2 employees.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Organized ongoing maintenance schedules to boost system performance.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Inspected rental equipment before and after rentals, marking changes in conditions and charging customers when necessary.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Oversaw team of service professionals focused on Reac readiness.
- Met with customers to discuss service needs and develop effective and practical solutions.
Maintenance Supervisor
Edgewood Management
Richmond, VA
02.2018 - 11.2018
- Paid close attention to guidelines, specifications and detailed instructions to continuously adhere to strict operational and maintenance regulations.
- Procured pricing information from various vendors to support cost-effective purchasing.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Managed efficient teams of up to 2 employees.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Oversaw team of service professionals focused on Grounds.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
Education
No Degree - Airconditioning & Refrigeration
Bishop State Community College
Mobile, ALAssociate of Arts - General Studies
Brewton-Parker College
Mount Vernon, GA05.1989
Skills
- Skilled Maintenance and Repair
- Outside Contractor Oversight
- Hand and Power Tool Operation
- Workplace Safety
- Tool and Parts Inventory Oversight
- Job Prioritizing
- Tool and Equipment Maintenance
- Time Management
- Worker Training
- Scheduling and Coordinating
- Performance Evaluations
- New Employee Hiring
- Greet Guests
- Maintenance Planning
- Team Leadership
- Cost Management
- Employee Safety Training
- Verbal and Written Communication
- Employee Coaching and Motivation
- Quoting and Estimating
Certification
EPA-Universal Card
CPO-Certified Pool Operator
Timeline
Service Manager
Winn Residential
11.2018 - Current
Maintenance Supervisor
Edgewood Management
02.2018 - 11.2018
No Degree - Airconditioning & Refrigeration
Bishop State Community College
Associate of Arts - General Studies
Brewton-Parker College
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