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Megan Contreras
San Antonio
Work Preference
Summary
Dynamic Fraud Operations Specialist with a proven track record at Citibank, excelling in fraud detection and investigation coordination. Adept at analyzing transactional data to uncover suspicious activities while fostering strong customer relationships through effective communication. Committed to maintaining regulatory compliance and enhancing data security in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Fraud Operations Specialist
Citibank
San Antonio
04.2025 - Current
- Executed in-depth analyses of transactional data to detect fraud patterns and suspicious activities.
- Coordinated internal investigations of suspect transactions, implementing corrective actions as needed.
- Maintained confidential investigation records according to company policy and regulatory standards.
- Utilized active listening and interpersonal skills for effective communication with customers and personnel.
Customer Care Representative
Leidos QTC Health Services
San Antonio
01.2024 - 03.2025
- Delivered exceptional customer service by promptly resolving inquiries and complaints.
- Maintained comprehensive knowledge of products and services to assist customers effectively.
- Prioritized tasks based on urgency and importance to manage workload efficiently.
- Collaborated with departments to resolve escalated cases promptly.
- Handled escalated calls professionally, addressing customer needs with effectiveness.
Customer Care Representative
Addison Group: Leidos QTC Health Services
San Antonio
08.2023 - 01.2024
- Resolved customer inquiries and complaints efficiently across phone, email, and chat channels.
- Communicated effectively to maintain relationships and deliver accurate information promptly.
- Prioritized tasks while monitoring customer accounts for policy compliance.
- Collaborated with departments to address escalated cases professionally.
Raising Cane’s
Crew Trainer
San Antonio
11.2018 - 08.2023
- Oversaw product organization and food preparation to uphold quality standards.
- Facilitated team communication to pinpoint improvement opportunities and enhance collaboration.
- Trained and mentored new hires in cashier operations, food prep, order management, and customer service.
- Monitored employee performance, delivering constructive feedback and task assignments based on skill sets.
- Developed instructional materials and job aids to bolster training efforts and staff advancement.
Education
Associate of Applied Science -
Palo Alto College
San Antonio, TX12-2021
Skills
- Fraud detection
- Transaction analysis
- Regulatory compliance
- Investigation coordination
- Data security
- Customer relationship management
Timeline
Fraud Operations Specialist
Citibank
04.2025 - Current
Customer Care Representative
Leidos QTC Health Services
01.2024 - 03.2025
Customer Care Representative
Addison Group: Leidos QTC Health Services
08.2023 - 01.2024
Raising Cane’s
Crew Trainer
11.2018 - 08.2023
Associate of Applied Science -
Palo Alto College