Megan Cooper
Phoenix,AZ
Summary
Dynamic professional with a proven track record in market forecasting and transforming leads into enduring partnerships. Expertise in needs analysis and customer training, paired with excellent communication and organizational skills, contributes to enhanced client satisfaction and significant revenue growth. Committed to promoting equity through impactful initiatives, with a particular focus on food accessibility for families.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Account Manager
Upside Insurance Services
Phoenix, AZ
09.2019 - Current
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Listened to customer needs to identify and recommend best products and services.
- Produced sales documents, finalized deals and filed records.
- Developed strategies to increase revenue from existing accounts.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
Seasonal Case Manager
Neighborhood Ministries
Phoenix, AZ
11.2020 - 01.2021
- Managed caseloads effectively, ensuring timely documentation and reporting.
- Assisted clients impacted by COVID-19 in finding emergency rental and utility assistance.
Community Service Coordinator
Catholic Charities
Phoenix, AZ
04.2018 - 09.2019
- Developed and implemented outreach strategies to engage target communities in service programs.
- Acted as consultant to community programs by interpreting regulations and policies.
- Managed and resolved non-emergency calls for service within the community, ensuring timely and efficient response to residents' needs.
Education
Bachelor of Arts - Christian Studies
Grand Canyon University
Phoenix, AZ05-2018
Skills
- Market forecasting
- Converting leads
- Needs analysis
- Customer training
- Excellent communication skills
- Proficient in Microsoft products and tools
- Effective Time Management
- Effective Organization
Certification
- Property and Casualty License, State of AZ
Affiliations
- Marathon Runner; used last race in 2024 to raise money for the organization Every Mother Counts
- Cottage Home Baker; home baking business using high quality ingredients sold at an affordable price; all profits made are donated to local organizations.
References
References available upon request.
Timeline
Seasonal Case Manager
Neighborhood Ministries
11.2020 - 01.2021
Account Manager
Upside Insurance Services
09.2019 - Current
Community Service Coordinator
Catholic Charities
04.2018 - 09.2019
Bachelor of Arts - Christian Studies
Grand Canyon University