Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Megan Crellin

Mentor

Summary

Dynamic manager with a proven track record in customer service excellence, team leadership, and conflict resolution. Skilled in developing training programs that enhance service delivery standards and foster positive customer relationships.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Manager

Game Time
Willoughby Hills, OH
05.2018 - 05.2026
  • Mentored staff in best practices for customer service and overall superior store maintenance.
  • Developed training programs for staff, enhancing service delivery standards across all levels of operation.
  • Maintained a professional, organized, and safe environment for employees and patrons.
  • Managed registers, created schedules, and supported both clients and staff in any conflicts, finding appropriate middle grounds.

Community Educator

Forbes House
Painesville, OH
01.2025 - 11.2025
  • Developed educational programs to increase community awareness and engagement.
  • Facilitated workshops addressing mental health, domestic violence, and financial literacy.
  • Collaborated with local organizations to enhance resource availability for community members.
  • Conducted assessments to identify community needs and tailor educational initiatives accordingly.

Sales Associate

Dollar General
Wickliffe, OH
09.2017 - 05.2018
  • Assisted customers with product selection and questions, enhancing the overall shopping experience.
  • Maintained a clean and organized store to promote safety and accessibility.
  • Operated registers accurately for efficient transaction processing.

Education

Bachelor of Arts - Social Work

Ursuline College
Pepper Pike, OH
08-2025

Associate of Arts - Human Services

Lakeland Community College
Kirtland, OH
05-2023

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Relationship building
  • Conflict resolution

Certification

CDC Foundational Training Certificate

CPR Certified

Timeline

Community Educator

Forbes House
01.2025 - 11.2025

Manager

Game Time
05.2018 - 05.2026

Sales Associate

Dollar General
09.2017 - 05.2018

Bachelor of Arts - Social Work

Ursuline College

Associate of Arts - Human Services

Lakeland Community College