Megan Cupp
Salisbury,MD
Summary
Well rounded team player with years of experience in the world of fashion & medical retail as well as a background in medical offices. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Fello
Salisbury , MD
06.2025 - Current
- Assisted individuals with daily living activities and personal care routines.
- Supported clients in developing social skills and community engagement opportunities.
- Maintained accurate records of client progress and daily activities.
- Communicated effectively with clients, families, and team members regarding needs.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
Production Associate
Goodwill Industries of the Chesapeake Inc.
Salisbury, MD
01.2024 - 07.2025
- Sorted and organized materials for streamlined workflow.
- Maintained cleanliness and safety in production areas.
- Collaborated with team to meet daily production goals.
- Sorted items into appropriate bins according to type or size.
Budtender
Terrascend (formerly Peninsula Alternative Health)
Salisbury, MD
11.2022 - 12.2023
- Assisted customers in selecting the best products for their needs.
- Maintained knowledge of current cannabis strains, edibles, concentrates, and paraphernalia.
- Advised customers on various products such as effects, flavors, potency levels, and prices.
- Verified customer identification to ensure they met age requirements for purchasing marijuana products.
- Operated cash registers to process payments from customers.
- Monitored inventory levels and informed management when stock was low or depleted.
- Ensured store cleanliness by wiping down surfaces and restocking supplies regularly.
- Provided excellent customer service by answering questions regarding product usage and benefits.
- Maintained a secure work environment by following safety protocols while handling cash or other valuables.
- Assisted management in training new budtenders on policies and procedures.
- Complied with federal, state, and local laws regarding the sale of marijuana products.
- Handled large volume of cash with high accuracy and security each day.
- Created positive and healthy customer interactions to align with company core values.
- Discussed strains, qualities and effects of marijuana for medicinal and recreational needs.
File Maintenance Clerk
Acme
Salisbury, MD
07.2020 - 11.2022
- Implemented practical file system with smooth data gathering and presentation criteria and trained staff on use.
- Gained advanced knowledge of file intake, classification and management processes.
- Organized and filed loose-leaf paperwork and documentation.
- Managed general clerical tasks such as adding bar codes and reshelving collections.
- Reviewed files to check for complete and accurate information.
- Retrieved requested files and delivered to appropriate personnel.
Cashier
Acme
Salisbury, MD
03.2020 - 11.2022
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed all sales transactions promptly to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures and customer service.
- Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Assisted with purchases, locating items and signing up for rewards programs.
- Learned roles of other departments to provide coverage and keep store operational.
- Verified customer identification for alcohol or tobacco purchases.
- Promoted specific item options to drive sales and achieve add-on purchases.
Medical Receptionist
Ansari Pediatrics
Salisbury, MD
12.2018 - 02.2019
- Entered patient information into system, including insurance, demographics and health history.
- Called patients to confirm scheduled appointments and obtain additional details.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Processed patient payments and scanned identification and insurance cards.
- Protected patients by observing strict HIPAA guidelines.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Took messages from patients and promptly relayed to appropriate staff.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Straightened up waiting room to maintain neat and organized space.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Informed patients of financial responsibilities prior to rendering services.
- Followed infection control procedures to protect patients and staff in waiting area.
Medical Receptionist
Chesapeake Health Care
Salisbury, MD
11.2017 - 08.2018
- Entered patient information into system, including insurance, demographics and health history.
- Called patients to confirm scheduled appointments and obtain additional details.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Processed patient payments and scanned identification and insurance cards.
- Protected patients by observing strict HIPAA guidelines.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Took messages from patients and promptly relayed to appropriate staff.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Straightened up waiting room to maintain neat and organized space.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Informed patients of financial responsibilities prior to rendering services.
- Handled correspondence, managed files and performed other clerical duties for office staff.
- Conducted patient intake interviews to collect medical information and insurance details.
- Gathered, transcribed and typed medical information into charts.
- Compiled physical and digital documents, charts and reports.
- Followed infection control procedures to protect patients and staff in waiting area.
Store Manager
Uptown Cheapskate
Salisbury, MD
04.2011 - 09.2017
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Became Assistant Manager, Store Manager
Uptown Cheapskate
Salisbury, MD
01.2015 - 2014
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Supported sales management initiatives to optimize business development.
- Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
Fashion Consultant
01.2011
Education
High School Diploma -
Salisbury Christian School
Salisbury, MD05.2010
Some College (No Degree) - Radiologic Technology
Wor-Wic Community College
Salisbury, MDSkills
- POS systems
- Cash management
- Customer assistance
- ID verification
- Cash register operation
- Product recommendations
- Credit and cash transactions
- Payment processing
- HIPAA guidelines
- Front desk operations
- Telephone etiquette
- Communication
- Working collaboratively
- Time management
- Organization
- Exceptional verbal/written communication
- Collaborative team player
- Multitasking
- Teambuilding
References
Bridget DiFrancisco; General Manager at Terrascend (formerly Peninsula Alternative Health)
(443) 303-9862
Stacy Lee; former co-worker & Office Manager at Ansari Pediatrics
(443) 735-0222
Certification
- First Aid CPR AED Issue Date: 04/29/2025
Timeline
Direct Support Professional
Fello
06.2025 - Current
Production Associate
Goodwill Industries of the Chesapeake Inc.
01.2024 - 07.2025
Budtender
Terrascend (formerly Peninsula Alternative Health)
11.2022 - 12.2023
File Maintenance Clerk
Acme
07.2020 - 11.2022
Cashier
Acme
03.2020 - 11.2022
Medical Receptionist
Ansari Pediatrics
12.2018 - 02.2019
Medical Receptionist
Chesapeake Health Care
11.2017 - 08.2018
Became Assistant Manager, Store Manager
Uptown Cheapskate
01.2015 - 2014
Store Manager
Uptown Cheapskate
04.2011 - 09.2017
Fashion Consultant
01.2011
High School Diploma -
Salisbury Christian School
Some College (No Degree) - Radiologic Technology
Wor-Wic Community College