Summary
Overview
Work History
Education
Skills
Timeline
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Megan Cushing

Megan Cushing

Topeka,KS

Summary

Accomplished professional with a proven track record in logistics and customer service, notably at Nova Logistics. Excelled in enhancing customer satisfaction through effective problem-solving and teamwork. Skilled in GPS navigation and fostering positive customer relationships, consistently contributing to increased loyalty and repeat business. Demonstrated leadership in sales and service environments, driving results through strategic planning and attention to detail.

Overview

8
8
years of professional experience

Work History

Delivery Associate

Nova Logistics
03.2023 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
  • Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
  • Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.

Sales Manager

Famous Footwear
11.2022 - 03.2023
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.

Bar Manager

Johnny’s Tavern
10.2021 - 01.2023
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.

Customer Service Representative

Kaw Valley Bank
10.2019 - 08.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Specialty Assistant Manager

JCPenney
02.2016 - 08.2019
  • Streamlined inventory management for improved product availability and reduced stock discrepancies.
  • Continuously sought opportunities for personal development attending workshops/networking events staying informed about industry best practices.
  • Analyzed sales data to identify trends and implement targeted marketing initiatives for enhanced customer engagement.
  • Enhanced customer satisfaction by effectively addressing concerns and providing timely resolutions.

Education

Ged -

Topeka West High School
Topeka, KS

Skills

  • Loading and unloading
  • Package handling
  • GPS Navigation
  • Deadline Adherence
  • Problem-Solving
  • Teamwork and Collaboration
  • Valid Driver's License
  • Time management skills
  • Punctual and Reliable
  • Customer Service
  • Safe Driving
  • Time Management
  • Attention to Detail
  • Dependable and reliable
  • Roads and highways knowledge
  • Logistics knowledge
  • Safe Driving Record
  • Positive Attitude
  • Order Verification
  • Order picking and processing

Timeline

Delivery Associate

Nova Logistics
03.2023 - Current

Sales Manager

Famous Footwear
11.2022 - 03.2023

Bar Manager

Johnny’s Tavern
10.2021 - 01.2023

Customer Service Representative

Kaw Valley Bank
10.2019 - 08.2022

Specialty Assistant Manager

JCPenney
02.2016 - 08.2019

Ged -

Topeka West High School

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Megan Cushing