Summary
Overview
Work History
Education
Skills
References
Timeline
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Megan DeCarlo

Newtown Square,PA

Summary

Passionate, dependable director providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and company goals. Known for being detail oriented and self-motivated with extensive office management experience. Strong customer service experience with a demonstrated willingness to go beyond the expected to ensure success.

Overview

10
10
years of professional experience

Work History

Director

Prive Salon and Style Bar
Newtown Square, PA
11.2014 - Current
  • Uses excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Improves productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Monitors inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Uses strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Tracks inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Prepares staff work schedules and assigns team members to specific duties.
  • Displays strong telephone etiquette, effectively handling difficult calls.
  • Understands and follows oral and written directions.
  • Completes day-to-day duties accurately and efficiently.
  • Resolves customer inquiries and complaints requiring management-level escalation.
  • Recruits and trains new employees to meet job requirements.
  • Develops policies and procedures related to customer service operations.
  • Assists customers with making payments
  • Provides exceptional customer service to ensure customer satisfaction.

Education

Bachelor of Arts - Psychology

Neumann University
Aston Mills, PA
05-2011

Skills

  • Schedule Coordination
  • Customer Service
  • Problem Solving
  • Strong Communication
  • Flexibility
  • Organizational Skills
  • Training and Mentoring
  • Team Player

References

References available upon request.

Timeline

Director

Prive Salon and Style Bar
11.2014 - Current

Bachelor of Arts - Psychology

Neumann University

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Megan DeCarlo