Megan Delatorres
Chico,CA
Summary
Focused waitress with outstanding history of handling busy restaurants with excellent service. Committed to best-in-class dining experiences and maintaining accuracy, efficiency and professionalism in high-traffic times. Offering several-year background providing high-quality service to customers.
Overview
15
15
years of professional experience
Work History
Waitress
Rolling Hills Casino
Corning, California
10.2024 - Current
- Provided excellent customer service in fast-paced casino environment.
- Took food and drink orders accurately from guests at tables and bar.
- Maintained cleanliness of dining areas and ensured proper table settings.
- Collaborated with kitchen staff to ensure timely food preparation and delivery
Customer Service Representative
Build.com
Chico, CA
04.2022 - 01.2024
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Mentored new employees on procedures and policies to maximize team performance.
- Developed strong customer relationships to encourage repeat business.
Waitress
Sierra Nevada Brewing
Chico, CA
05.2011 - 04.2021
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Stocked server areas with supplies before, during and after shifts.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
Skills
- Current on Food Handlers card and RBS training
- Ability to work in a fast-paced environment
- Over fourteen years of customer service experience, primarily restaurant
- Point of sale (POS) system operations
- Service prioritization
- Customer relationship management
- Order processing
- Multi-task management
- Problem-solving abilities
Timeline
Waitress
Rolling Hills Casino
10.2024 - Current
Customer Service Representative
Build.com
04.2022 - 01.2024
Waitress
Sierra Nevada Brewing
05.2011 - 04.2021