Glenda Mabel Martinez
El Centro,CA
Summary
Dynamic Bar Manager with extensive experience at Las Chsbelas and The Phoenix Bar & Lounge, excelling in customer service and staff training. Proven track record in developing innovative cocktail menus and implementing efficient inventory management systems, significantly reducing waste. Bilingual leader committed to fostering a positive work environment and ensuring compliance with health and safety regulations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bar Manager
The Phoenix Bar & Lounge
El Centro, CA
09.2025 - Current
- Managed daily operations, ensuring smooth service and guest satisfaction.
- Developed cocktail menu, incorporating seasonal ingredients and customer feedback.
- Trained and mentored staff on beverage preparation and customer service standards.
- Implemented inventory management system, reducing waste and optimizing ordering processes.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Closed out cash register and prepared cashier report at close of business.
- Ensured compliance with health and safety regulations throughout bar operations.
- Conducted regular staff meetings to discuss performance, address concerns, and share best practices.
Bar Manager
Las Chabelas Restaurant
Brawley, CA
04.2022 - Current
- Oversaw daily operations to guarantee seamless service delivery and enhance guest satisfaction.
- Curated cocktail menu featuring seasonal ingredients and integrating customer feedback.
- Facilitated training and mentorship for staff on beverage preparation and customer service excellence.
- Established inventory management system to minimize waste and enhance ordering efficiency.
- Facilitated regular staff meetings to evaluate performance, address concerns, and share best practices.
- Oversaw adherence to health and safety regulations across bar operations.
- Finalized cash register operations and generated comprehensive cashier report at close of business.
- Managed inventory of alcoholic beverages to ensure optimal stock levels and organization.
- Enhanced customer service by training staff and overseeing operational processes.
- Designed and curated seasonal drink and cocktail menu items.
- Ensured compliance with state laws governing alcoholic beverage services and customer regulations.
- Facilitated prompt and professional conflict resolution among staff members to foster a positive work environment.
- Cultivated strategic partnerships with suppliers to negotiate advantageous terms and pricing.
- Ensured adherence to health, safety, and sanitation regulations across all operational activities.
- Spearheaded recruitment, hiring, and training initiatives for staff on bar practices, customer service standards, and productivity strategies.
Bartender Shift Manager
The Courtroom Bar and Grill
El Centro, CA
03.2014 - 04.2022
- Supervised bar operations, ensuring efficient service and adherence to safety standards.
- Trained and mentored staff on beverage preparation and customer service protocols.
- Developed and implemented strategies to enhance guest experience and increase repeat business.
- Managed inventory, optimizing stock levels and minimizing waste through effective ordering practices.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
- Monitored compliance with local and state liquor laws, ensuring all employees were properly trained and licensed to serve alcoholic beverages.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
Associate of Arts - Transfer Studies
Imperial Valley College
Imperial, CA05.2003
High School Diploma - General Education
Central Union High School
El Centro, CA06.2000
Skills
- Customer service
- Staff training
- Beverage preparation
- Health and safety compliance
- Cash handling
- RBS certification ( current )
- Food Handlers Training ( current)
- Bilingual
- Staff scheduling
- Team leadership
- Responsible alcohol service
Languages
Spanish
Native or Bilingual
Certification
RBS certification
Food Handlers card
Bartending license
Timeline
Bar Manager
The Phoenix Bar & Lounge
09.2025 - Current
Bar Manager
Las Chabelas Restaurant
04.2022 - Current
Bartender Shift Manager
The Courtroom Bar and Grill
03.2014 - 04.2022
Associate of Arts - Transfer Studies
Imperial Valley College
High School Diploma - General Education
Central Union High School