Megan D. Hawkins
Frisco,Texas
Summary
HR Professional - Operations, Talent Acquisition, HRIS, Employee Relations, Performance Management and Compliance HR Experience - HR systems/applications, recruitment, employee relations, training, career coaching
Professional HR expert with comprehensive experience in talent acquisition, employee relations, and benefits administration. Proven ability to enhance team collaboration and drive results through effective communication and conflict resolution. Skilled in handling multiple tasks with flexibility and efficiency, consistently meeting changing organizational needs. Recognized for reliability and strong interpersonal skills that foster positive workplace culture.
Overview
18
18
years of professional experience
Work History
Human Resources Coordinator III
FedEx Supply Chain
05.2022 - Current
- Responded to inbound calls related to provider benefits packages.
- Reviewed benefits elections and answered questions on offerings for members and physicians.
- Processed point of call transactions daily in BCBS system.
- Provided a high level of customer satisfaction regarding inquiries about products and services.
- Oversight of HR functions including, but not limited to, applicant tracking, employee onboarding, orientation coordination and non-exempt recruitment.
- Responsible for compliance with record retention policies.
- Provide employee support / guidance on concerns, HR policies, procedures and performance management practices.
- Advise HR leadership of potential employee relations issues and assist in developing proactive solutions and process improvements.
- Administer training programs, assist HR with initiatives aimed at long-term HR objectives and employee engagement.
- Prepare detailed HR reports to meet governmental and management requirements and ensure distribution of required federal, state and local compliance notices.
- Facilitated onboarding processes for new hires, ensuring compliance with company policies.
- Assisted in developing training materials to enhance employee skillsets and performance.
- Coordinated employee engagement initiatives, fostering a positive workplace culture.
- Managed HRIS data entry and maintenance, ensuring accuracy of employee records.
- Conducted benefits administration, addressing employee inquiries regarding plans and coverage options.
- Implemented process improvements in HR operations, increasing efficiency in administrative tasks.
- Handled sensitive information discreetly while maintaining confidentiality and trust amongst employees.
Customer Service II
Southern Freight Lines
05.2023 - 07.2023
- Resolved inquiries regarding shipments, billing and delivery schedules.
- Supported internal departments through research and coordination.
- Assisted drivers with logistics, calculated work hours and miles and maintained accurate driver records and log summaries.
- Entered load status updates, generated shipping manifests and ensured timely processing of dispatched and arrived loads.
- Delivered administrative support through training, payroll data entry, clerical tasks, sales tracking, and customer follow-ups.
- Effectively communicated with customers, team members and management.
Human Resources Generalist
NextStep Recruiting (Michael’s Distribution)
12.2021 - 08.2022
- HR Operations management of employee records, organizational charts, turnover analytics and compilation of succession planning data.
- Partnered with HR Manager on process improvements of headcount reconciliation, requisitions and onboarding programs.
- Provided support with policies and employee relations activities, performance management, investigations and disciplinary actions.
- Acted as a trusted advisor and liaison for team members, enhancing employee engagement and supporting company-wide HR programs and compliance.
Talent Acquisition Recruiter
NextStep Recruiting (7-Eleven Corp)
05.2022 - 06.2022
- Led strategic talent acquisition by sourcing and screening candidates for field-based management roles, building talent pipelines, and aligning with key hiring metrics including diversity and succession planning. Strengthened partnerships with third-party organizations and internal leadership, coordinated interviews and training, and collaborated with corporate staffing to stay ahead of recruitment trends.
Candidate Care Coordinator
NextStep Recruiting (7-Eleven Corp)
12.2021 - 05.2022
- Responsible for full cycle onboarding, to include but not limited to, interview scheduling, candidate communications, ATS employee data and new hire confirmations.
- Responsible for ATS employee data and reporting.
- Managed the processing of work authorizations.
- Identified gaps and opportunities for process improvements.
Human Resources IV
Northrop Grumman Corporation
05.2019 - 12.2021
- Led team of 10 on Onboarding activities for Space Sector & Aeronautics Systems (AS) Sector, including but not limited to; offer generation, completion of on-boarding tasks, orientation details and audit of employee records for sector new hires, transfers, returning interns and intern conversions.
- Conducted training of team’s new employees, coaching sessions and One to One meetings on performance.
- Partnered with Sector stakeholders and On-boarding Leads on process improvements, background investigations, drug screens and relocation entries for applicable candidates utilizing Sterling Direct and Quest.
- Workday and ServiceNow analytics reporting on TA activities, demographics and engagement data.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
Human Resources III
Northrop Grumman Corporation
10.2016 - 03.2017
- Coordinated onboarding for new hires, rehires, internal transfers, and conversions.
- Partnered with internal and external stakeholders to resolve inquiries.
- Served as the Subject Matter Expert for the Technology Services Sector, leading initiatives in coaching and development, training and onboarding reporting.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
Branch Operations Manager
CoWorx Staffing Services, LLC
05.2015 - 06.2016
- Managed data interpretation, ATS functions, delivered actionable insights and reporting to leadership and client stakeholders to support new business.
- Extensive communications with on-site teams: contractual service levels, relationship building and customer relations.
- Established strong relationships with clients to ensure satisfaction and address operational challenges effectively.
- Coordinated scheduling and staffing needs, ensuring adequate coverage to meet business demands consistently.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Collaborated with senior management to create strategic plans for future branch growth and expansion.
- Established best practices for resolving client issues quickly while maintaining high standards of professionalism.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and opportunities for advancement.
Customer Service Supervisor
CoreMark International
04.2013 - 05.2015
- Oversaw key HR functions including new onboarding, internal job postings, employee verifications, and compliance with unemployment claims and legal requirements.
- Managed inventory ordering for office operations and supported the launch of startup facilities across commercial and government sectors.
- Trained/coached customer service team, oversaw daily operations, monitored performance metrics and escalation resolution.
- Provided technical support, high level of customer service and professionalism.
- Trained and mentored staff on effective communication and problem-solving techniques.
- Supervised daily operations, ensuring high-quality customer service standards were met consistently.
- Implemented process improvements that enhanced efficiency in customer order fulfillment.
- Monitored performance metrics to identify areas for improvement and drive team accountability.
- Conducted regular team meetings to align goals and share best practices among staff members.
- Evaluated customer feedback to refine service strategies and improve overall satisfaction levels.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
Human Resources Specialist
New Breed Logistics
10.2007 - 04.2013
- Responsible for onboarding, internal job postings, employee verifications and unemployment claims.
- Managed operations inventory orders for office operations to support launch of startup facilities across commercial and government sectors.
- Managed recruitment processes, including screening, interviewing, and selecting candidates for various positions.
- Developed and implemented employee onboarding programs to enhance retention and engagement.
- Conducted employee training sessions to improve compliance with company policies and industry regulations.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
Education
Bachelor of Science - Business Administration (Human Resource Management)
Southern New Hampshire University
Manchester, NH05.2025
Skills
- MS Office Suite, Windows 365 and Multiple Browsers
- Lean Manufacturing, Six Sigma, 6S
- Taleo, Workday
- ServiceNow
- Document & Material Controls
- Quality Management
- Project Management
- Maintains confidentiality
- Employee relations
- Microsoft office and docusign
- New employee orientations
- HR policies compliance
- Confidential document control
- Onboarding coordination
- Exit interviews
- Exceptional communicator
- ADP
- Employee engagement
- HRIS proficiency
- Microsoft office suite expert
- HR policies and procedures expertise
- People-oriented
- Human resources audits
- Hiring and onboarding
- Problem-solving
- Decision-making
- Verbal communication
- Organizational skills
- Critical thinking
Languages
English
Native or Bilingual
Timeline
Customer Service II
Southern Freight Lines
05.2023 - 07.2023
Human Resources Coordinator III
FedEx Supply Chain
05.2022 - Current
Talent Acquisition Recruiter
NextStep Recruiting (7-Eleven Corp)
05.2022 - 06.2022
Human Resources Generalist
NextStep Recruiting (Michael’s Distribution)
12.2021 - 08.2022
Candidate Care Coordinator
NextStep Recruiting (7-Eleven Corp)
12.2021 - 05.2022
Human Resources IV
Northrop Grumman Corporation
05.2019 - 12.2021
Human Resources III
Northrop Grumman Corporation
10.2016 - 03.2017
Branch Operations Manager
CoWorx Staffing Services, LLC
05.2015 - 06.2016
Customer Service Supervisor
CoreMark International
04.2013 - 05.2015
Human Resources Specialist
New Breed Logistics
10.2007 - 04.2013
Bachelor of Science - Business Administration (Human Resource Management)
Southern New Hampshire University