Megan Dompe
Whittier,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Dynamic Restaurant Manager with proven expertise in customer service, staff training, and regulatory compliance, ensuring exceptional dining experiences through effective communication and problem-solving.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
2005
2005
years of post-secondary education
1
1
Certification
Work History
Restaurant Manager
Amachi Restaurant
Whittier, CA
11.2014 - 12.2025
- Managed daily restaurant operations ensuring smooth service and guest satisfaction.
- Trained and supervised staff on service standards and operational procedures.
- Ensured compliance with health regulations and safety standards in the kitchen.
- Implemented marketing strategies to promote restaurant events and specials.
- Resolved customer complaints promptly to foster positive dining experiences.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Maintained detailed records of sales transactions and daily shift reports.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Ensured compliance with all food safety regulations and sanitation standards.
- Adhered to all health department regulations regarding food storage and preparation.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Inspected dining and serving areas for cleanliness and proper setup.
Restaurant Floor Manager
Norms Restaurant
Pico Rivera, California
03.2015 - 03.2020
- Managed daily restaurant operations and ensured compliance with health standards.
- Trained and supervised staff to maintain high service quality and efficiency.
- Coordinated shifts and assignments to optimize team performance during peak hours.
- Maintained cleanliness and organization of dining areas for a welcoming atmosphere.
- Resolved customer complaints promptly and courteously.
- Ensured compliance with health and safety regulations.
- Organized staff schedules to ensure adequate coverage during peak hours.
- Monitored cash handling procedures to ensure accuracy in all transactions.
- Directed and coordinated the daily operations of the restaurant floor.
- Implemented marketing initiatives to promote the business.
- Maintained a high level of customer service throughout the restaurant.
- Conducted regular training sessions for new employees on company policies and procedures.
- Supervised day-to-day activities of front-of-house staff including servers, bartenders, and bussers.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Trained new employees to perform duties.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Assisted staff by serving food and beverages or bussing tables.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Inspected dining and serving areas for cleanliness and proper setup.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Resolved customer complaints swiftly to enhance guest satisfaction and loyalty.
Sales Associate
Ups Store
Whittier, California
10.2010 - 12.2011
- Assisted customers with product selection and inquiries.
- Maintained store appearance and organized merchandise displays.
- Processed transactions accurately using point-of-sale system.
- Educated customers on product features and benefits.
- Handled customer complaints and resolved issues promptly.
- Participated in inventory management and stock replenishment activities.
- Developed strong relationships with regular clients for repeat business.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Processed transactions using a point-of-sale system.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Used technology resources to assist customers in locating and selecting items.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
- Received and displayed product shipments on store retail shelves upon delivery.
- Developed promotional strategies to increase sales volume.
- Conducted inventories on a regular basis to track stock levels.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Placed special orders or called other stores to find desired items.
- Bagged or packaged purchases and wrapped gifts.
- Prepared merchandise for purchase or rental.
- Maintained records related to sales for store management.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
Education
South Pasadena High School
South Pasadena, CASome College (No Degree) - Spanish Language/ Child Development
Rio Hondo College
Whittier, CASkills
- Staff training
- Customer service
- Inventory management
- Cash handling
- Problem solving
- Effective communication
- Leadership skills
- Adaptable
- Customer service best practices
- Reservation handling
- Staff management
- Employee schedule management
- Complaint resolution
- Supervisory skills
- Point of sale (POS) system operation
- Customer engagement
- Customer loyalty
- Passion for customer satisfaction
- Customer-oriented
- Money counting
- ServeSafe manager
- Regulatory compliance
- Team management
- Organization and prioritization
- Marketing strategies
Languages
Spanish
Professional
Affiliations
- Mother of three beautiful children
- PTA President 2023 to 2024
- PTA Volunteer since 2011
- Animal lover / trainer
- Caregiver to my grandma's when needed
- Painter
- Singer
- Housekeeper
- Demolition
- Translator
- Movie lover
- Theater lover
Certification
- CA. Drivers license
- Serv safe
Accomplishments
- Volunteer of the year
References
References available upon request.
Timeline
Restaurant Floor Manager
Norms Restaurant
03.2015 - 03.2020
Restaurant Manager
Amachi Restaurant
11.2014 - 12.2025
Sales Associate
Ups Store
10.2010 - 12.2011
South Pasadena High School
Some College (No Degree) - Spanish Language/ Child Development
Rio Hondo College