Megan Doran
Wahiawa,HI
Summary
Dynamic professional with extensive experience in emergency communication and crisis management, skilled in making rapid decisions and communicating effectively under pressure. Recognized for a collaborative approach and exceptional adaptability, consistently delivering reliable results in challenging situations. Expertise in multitasking and problem-solving ensures a calm demeanor while navigating high-stress environments. Committed to fostering teamwork and enhancing operational efficiency during critical incidents.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Police Communications Officer I
Honolulu Police Department
Honolulu, HI
06.2025 - 06.2026
- Managed emergency communication systems ensuring swift response to incidents.
- Promoted a positive work environment through teamwork, assisting colleagues during peak call periods.
- Maintained precise records of calls and incidents, ensuring clarity in documentation and reports.
- Handled multiple phone lines simultaneously, effectively triaging emergency situations and coordinating responses.
- Handled non-emergency calls professionally, directing callers towards appropriate resources or departments as needed.
- Navigated complex database systems with ease, ensuring prompt access to vital information during time-sensitive events.
- Managed high-pressure situations calmly, providing accurate information to first responders during critical incidents.
- Safeguarded sensitive information by adhering strictly to confidentiality guidelines and established security measures.
911 Dispatcher
Hoke County Emergency Services
Raeford, NC
08.2023 - 09.2024
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Increased situational awareness among responding units through timely updates on evolving incident conditions.
911 Dispatcher
Cumberland County Emergency Services
Fayetteville, NC
12.2020 - 07.2023
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
Model Home Hostess
Mckee Homes
Fayetteville, NC
11.2018 - 05.2020
- Developed strong relationships with clients by providing exceptional customer service and timely communication.
- Conducted open houses to showcase properties, generating interest and attracting potential buyers.
- Communicated with clients to understand property needs and preferences.
- Coordinated appointments to show marketed properties.
- Collaborated with fellow real estate agents to share listings and find the perfect match for both buyers and sellers.
Financial Services Technician
United States Property and Fiscal Office
Little Falls, MN
10.2008 - 08.2017
- Enhanced financial reporting accuracy by streamlining data collection and analysis processes.
- Resolved complex accounting issues, ensuring the integrity of the company''s financial records at all times.
- Streamlined budgeting processes by implementing new software tools and training staff on their use.
- Increased client satisfaction by providing timely and accurate financial information and guidance.
Military
Minnesota Army National Guard
Little Falls, MN
03.2003 - 08.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
High School Diploma -
Upsala High School
Upsala, MN05-2004
Skills
- Works Well Under Pressure
- Critical thinking
- Active listening
- Computer skills
- Call prioritization
- Information gathering
Certification
- EMD - Emergency Medical Dispatch
- EFD - Emergency Fire Dispatch
- EPD - Emergency Police Dispatch
- ETC - Emergency Telecommunicator
- NC State EMD - State Certified EMD Dispatcher
- FEMA - Incident Command, Hazardous Weather and Hurricane Preparedness, HAZMAT ,
Timeline
Police Communications Officer I
Honolulu Police Department
06.2025 - 06.2026
911 Dispatcher
Hoke County Emergency Services
08.2023 - 09.2024
911 Dispatcher
Cumberland County Emergency Services
12.2020 - 07.2023
Model Home Hostess
Mckee Homes
11.2018 - 05.2020
Financial Services Technician
United States Property and Fiscal Office
10.2008 - 08.2017
Military
Minnesota Army National Guard
03.2003 - 08.2017
High School Diploma -
Upsala High School