Megan Douglas
Kansas City,MO
Summary
Service-centric Restaurant Supervisor with half a year of experience overseeing operations of diverse food services establishments. Skilled in providing team members with the leadership, support, guidance and motivation to succeed. Effective in promoting commitment to team member and guest satisfaction. Focused on ensuring compliance with policies, procedures, regulations and quality standards.
Overview
7
7
years of professional experience
Work History
Restaurant Supervisor
Cooper's Hawk Winery And Restaurant
04.2022 - Current
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Customer Service Representative
TJX Companies
02.2021 - 04.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained staff on operating procedures and company services.
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Inter-State Studio & Publishing
07.2016 - 07.2017
- Collaborated with team members to achieve daily goals and meet company objectives.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Regulated machine flow, speed and temperature and stopped and reset machine to address malfunctions.
- Maintained optimal equipment performance by carrying out simple hourly maintenance on machines.
Education
Associate of Science - Business Management
University of Central Missouri
Warrensburg, MOSmith-Cotton High School
Sedalia, MO05.2015
Skills
- Reservation Coordination
- Guest Satisfaction
- Production Efficiency
- Food and Beverage Service
- Problem Resolution
- Health and Safety Standards
- Customer Service
- Restaurant Policies and Procedures
- Staff Supervision
Timeline
Restaurant Supervisor
Cooper's Hawk Winery And Restaurant
04.2022 - Current
Customer Service Representative
TJX Companies
02.2021 - 04.2022
Auto-Cutter Packer
Inter-State Studio & Publishing
07.2016 - 07.2017
Associate of Science - Business Management
University of Central Missouri
Smith-Cotton High School
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