Megan Fink
Richmond,VA
Summary
Accomplished Director of Operations at Bombshell Brazilian Waxing and Beauty Lounge, excelling in strategic planning and people management, significantly boosting client satisfaction. Skilled in operations management and fostering a culture of continuous improvement, my leadership ensured the company's resilience through change, emphasizing merit-based recognition and effective hiring practices.
Overview
11
11
years of professional experience
Work History
Director or Operations
Bombshell Brazilian Waxing and Beauty Lounge
06.2015 - 08.2024
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
- Assisted in recruiting, hiring and training of team members.
Hostess
The Blue Goat
04.2014 - 05.2015
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Hostess
Osaka Sushi and Steakhouse
01.2014 - 08.2014
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Backed up servers by checking on tables and retrieving items for guests.
Sales Associate
The Phoenix
04.2013 - 05.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
High School Diploma -
Homeschool
Lexington, SC06.2011
Skills
- Strategic Planning
- Verbal and written communication
- People Management
- Hiring and Retention
- Charismatic Leader
- Human Resources Management
Timeline
Director or Operations
Bombshell Brazilian Waxing and Beauty Lounge
06.2015 - 08.2024
Hostess
The Blue Goat
04.2014 - 05.2015
Hostess
Osaka Sushi and Steakhouse
01.2014 - 08.2014
Sales Associate
The Phoenix
04.2013 - 05.2014
High School Diploma -
Homeschool
Similar Profiles
Cassidy ClarkCassidy Clark
Manager of Operations at The Bombshell LoungeManager of Operations at The Bombshell Lounge
Sabrina JohnsonSabrina Johnson
Owner/Eyelash Extension Technician at Bombshell Beauty BarOwner/Eyelash Extension Technician at Bombshell Beauty Bar
Annelys KincadeAnnelys Kincade
Spa Coordinator at Clean Slate Waxing LoungeSpa Coordinator at Clean Slate Waxing Lounge