Megan Fluegge
Sun Prairie,WI
Summary
Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus. Kind and knowledgeable Childcare Provider well-versed in maintaining safe and nurturing environments for children. Comfortable caring for individuals of varying ages. Excellent communicator with good organizational, problem-solving and conflict resolution skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
BARTENDER
The Rock Sports Bar and Grill
Sun Prairie
01.2022 - Current
- Utilized strong salesmanship skills to upsell drinks and appetizers
- Kept bar organized and clean during busy hours
- Maintained understanding of menu items to answer patron questions regarding food, drinks, and preparation methods
- Took beverages orders from guests and delivered drinks within reasonable time frames
- Developed strong working relationships with customers and staff.
GUEST SERVICE COWORKER
Kwik Trip
Sun Prairie
06.2020 - Current
- Delivered exceptional customer service at all points of contact
- Built and maintained positive working relationships with co-workers
- Resolved and de-escalated issues to address customer concerns
- Enforced store safety and cleanliness standards, reducing hazards
- Leveraged POS system to perform purchase transactions for team members and customers
- Provided efficient and courteous service to customers
- Utilized upselling techniques to increase store sales.
INTERN
Journey Mental Health Center (Yahara House)
Madison, WI
08.2023 - 12.2023
- Conducted intake interviews with clients to assess their mental health needs.
- Observed and documented client behaviors during sessions.
- Collaborated with other professionals to develop treatment plans tailored to each client's individual needs.
- Attended weekly case conferences to discuss progress of clients' treatment plans.
- Educated community members about available resources for mental health services.
- Organized outreach events aimed at increasing awareness about mental health issues among general public.
HOSTESS
Market Street Diner
Sun Prairie
05.2019 - 04.2020
- Engaged with guests to maximize satisfaction with food and service
- Maintained clean and neat workplace and dining room area
- Helped FOH team members, maintaining positive working relationships
- Conversed with members and guests in outgoing and friendly manner
- Answered phone calls to take reservations and address guest questions and concerns
- Supported servers and bussers through high-volume shifts with food running and table clearing
- Helped bus tables and ran food patrons during high volume periods
- Assisted in serving guests for parties and special functions
- Escorted guests to proper tables or offered open seating options in bar and patio areas.
CHILDCARE PROVIDER
Eastside Lutheran Church and School
Madison
05.2017 - 08.2018
- Developed age-appropriate activities to engage children and foster learning
- Promoted children's emotional development by encouraging respect of others
- Cleaned and sanitized childcare toys, keeping play areas hygienic and free of harmful objects
- Assisted in preparing food and serving meals and refreshments to children
- Communicated with children's parents or guardians about daily activities, behaviors and related issues
- Utilized games, toys and books to develop and improve cognitive skills and physical abilities
- Coordinated field trips to develop youngsters' exposure and awareness
- Arranged play dates and outdoor activities for social and emotional enrichment
- Observed children's behavior and recommended measures for behavior improvement and development of self-care skills
- Accompanied children to and from school, on outings and to medical appointments.
Education
Bachelor of Science - Psychology
Edgewood College
Madison, WI05-2024
Skills
- Safe Serving Knowledge
- Liquor, Beer and Wine Knowledge
- Excellent Judgment
- Complex Problem-Solving
- Handling Difficult Customers
- Energetic and Outgoing
- Good Conversationalist
- Child Supervision
- Meal Preparation
- Group leadership
- Child Development
- Data Interpretation
- Hardworking
- Organization
- Client rapport building
- Research proficiency
- Multicultural Competence
- Empathy Development
Volunteer Experience
- Eastside Lutheran Church and School, Madison, WI, CAMP DIRECTOR, Coach soccer, Read devotions, Teach lessons, Listen to individuals, Plan activities, 07/2016, 07/2019
Affiliations
- Reading and Bookclubs
- Journaling
- Hiking
- Running
Certification
- SAC-IT
- American Red Cross - Babysitting Certification
Timeline
INTERN
Journey Mental Health Center (Yahara House)
08.2023 - 12.2023
BARTENDER
The Rock Sports Bar and Grill
01.2022 - Current
GUEST SERVICE COWORKER
Kwik Trip
06.2020 - Current
HOSTESS
Market Street Diner
05.2019 - 04.2020
CHILDCARE PROVIDER
Eastside Lutheran Church and School
05.2017 - 08.2018
Bachelor of Science - Psychology
Edgewood College
- SAC-IT
- American Red Cross - Babysitting Certification
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