Excel
Megan Garcia
Azle
Summary
Results-driven Data Analyst with Proline Surveying, skilled in data visualization and project management. Achieved enhanced reporting accuracy through effective data quality checks and developed interactive dashboards in Tableau. Strong multitasking abilities and a commitment to teamwork led to improved decision-making processes and streamlined workflows. Proficient in advanced Excel functions and customer service excellence.
Overview
14
14
years of professional experience
Work History
Data Analyst
Proline Surveying
07.2022 - 06.2025
- Analyzed large datasets to extract actionable insights and support decision-making processes.
- Developed interactive dashboards using Tableau to visualize survey data for stakeholders.
- Collaborated with project managers to define data requirements and ensure alignment with objectives.
- Implemented data quality checks, improving accuracy of reporting by identifying inconsistencies.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Reduced data redundancy with effective data modeling, ensuring optimal use of storage resources.
Data Entry Clerk
Dunn Rite Glass
09.2015 - 01.2019
- Maintained accurate and organized data entry for customer orders and inventory management.
- Implemented quality control measures to enhance data accuracy and reduce errors.
- Streamlined data processing workflow, improving efficiency of order fulfillment processes.
- Trained new employees on data entry procedures and software systems for optimal performance.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Quickbooks.
Customer Service Representative
Silverleaf Resort Call Center
02.2011 - 07.2014
- Resolved customer inquiries through effective communication and issue resolution strategies.
- Managed high-volume call traffic, ensuring timely response to all customer needs.
- Utilized CRM software to document interactions and track customer feedback accurately.
- Collaborated with team members to streamline processes, enhancing overall service delivery.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
GED -
Haltom High School
Haltom City, TXSkills
- Data analysis
- Dashboard development
- Data visualization
- Project management
- High-volume call management
- Training and development
- Accuracy and precision
- Multitasking Abilities
- Time management
- Teamwork
- Customer service
- Team building
- Self motivation
- Advanced Excel functions
- QuickBooks proficiency
- Reporting accuracy
Software
Quickbooks
Microsoft Access
Timeline
Data Analyst
Proline Surveying
07.2022 - 06.2025
Data Entry Clerk
Dunn Rite Glass
09.2015 - 01.2019
Customer Service Representative
Silverleaf Resort Call Center
02.2011 - 07.2014
GED -
Haltom High School