MEGAN GAUCHAT
Chattanooga,USA
Summary
Dedicated and service-focused General Manager with a commitment to delivering exceptional customer experiences to drive loyalty and repeat business. Adept at optimizing resource allocation to effectively handle operational demands. Seeking a remote position to leverage management expertise in a virtual role.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
Popeyes
11.2020 - Current
- Establish a work culture of accountability to drive operational excellence and lead initiatives to improve staffing coverage and increase team morale
- Develop new procedures to improve inventory management and forecasting, which has reduced waste by 15%
- Spearhead change management and training initiatives to improve customer service and enhance the guest experience, resulting in a 20% increase in client satisfaction scores.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Shift Manager
Taco Bell
11.2016 - 11.2018
- Build, manage, and develop an efficient team comprised of 10 personnel, provide coaching and mentorship, conduct performance evaluations, and establish inclusive work cultures
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
Education
High School Diploma in General Studies -
Henry County High School
Paris, TN05.2014
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Efficient multi-tasker
- Time Management
- Training and coaching
- Staff Management
- Customer Relationship Management
- Employee Scheduling
Certification
ServSafe Certified until 2025
Timeline
General Manager
Popeyes
11.2020 - Current
Shift Manager
Taco Bell
11.2016 - 11.2018
High School Diploma in General Studies -
Henry County High School
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