MEGAN GLASS
SOUTH SAN FRANCISCO,CA
Summary
Detail-oriented administrative professional with extensive experience supporting teams in diverse environments. Expertise in managing calendars, coordinating events, and efficiently handling multiple tasks ensures accuracy and productivity. Proven track record of improving processes and enhancing daily operations through strong organizational and communication skills. Proficient in Microsoft Office, scheduling software, and various workplace technologies. Consistently recognized for delivering exceptional service and reliable team support while committed to contributing to organizational success.
Overview
12
12
years of professional experience
Work History
Sales Associate
Torrid
10.2023 - 01.2024
- Provided exceptional customer service, complying with daily sales targets through proactive engagement, and attentive assistance.
- Demonstrated proficiency in inventory management by promptly restocking and arranging merchandise in accordance with company standards, ensuring an inviting and organized retail environment.
- Skillfully operated cash registers and service desks, executing transactions accurately and efficiently, while prioritizing customer satisfaction and smooth operations.
- Seasonal
Technical Writer
Apex Systems
06.2021 - 06.2022
- Proficiently edited and organized existing documentation for Facebook's internal IT and vendor Wiki pages with a quick turnaround.
- Created and maintained critical process documentation for internal quality assurance features with little oversight.
- Reviewed complex documentation across teams to ensure consistent voice, accuracy, and readability for a broad audience.
- Successful extensive collaboration with specialized teams in QA, often the go-to person for this function.
- Contract
Technical Writer
Softbank Robotics America
12.2018 - 05.2020
- Served on and supported a cross-functional team, including Product, Development, Engineering, and Marketing, coordinating tasks and results delivered by deadlines.
- Wrote easy-to-understand UI text, online help documents, and user guides for customers and developers.
- Reviewed platform and product documentation and provided critical recommendations and edits that drove improvements.
- Wrote user documentation for educational programs resulting in implementation in 42 schools across 3 districts.
- Accomplished utilization of ticketing websites maintaining required compliance with company policies and workflows, resulting in accurate tracking of work, issues, and necessary documentation.
- Created end-user tutorials to navigate and operate complex, technical robotic products like PEPPER.
- Managed the Whiz Connect Website documentation guiding the use, navigation, and understanding of the metrics captured, recommending data informed solutions.
- Led a cross-functional agile team of 10 by optimizing processes using JIRA as interim Scrum Master resulting in a successful soft launch.
- Performed a weekly assessment of output quality data and other relevant information, resulting in collaboration with others for best practice solutions, improving team communication, and efficacy.
- Economic Layoff
Recreation and Customer Service Leader
City of Rancho Cucamonga
12.2011 - 12.2018
- Served as a customer de-escalation point to help resolve guest issues.
- Adeptly managed special events such as school accounts for visits to the theater which could be as many as 18 field trips, up to a capacity of 530 students and teachers.
- Trained new employees in front-of-house tasks, including the complex ticket software.
- Responsible for office administration including managing a large volume of calls, accurate payments, and scheduling demonstrating a proficiency in adapting and flexing to the demands of the day.
- Promoted to a leadership role in June 2017 based on merit for consistent and quality work.
Education
Certificate - Game Production
ELVTR
01.2022
Bachelor of Arts - English
California State University, Long Beach
Long Beach, CA05.2018
Skills
- Project Coordination
- Administrative Duties
- Detail Oriented
- Technology Adept
- Scheduling
- JIRA & Confluence
- Cross-Team Collaboration
- Microsoft Office
- Knowledge Base Management
- Confidentiality
- Problem Solving
- Event Coordination
- Training
- JSON
- Multi-tasking
- Effective Communicator
- Customer Service
- Inventory Management
- Technical Writing
- User Documentation
Timeline
Sales Associate
Torrid
10.2023 - 01.2024
Technical Writer
Apex Systems
06.2021 - 06.2022
Technical Writer
Softbank Robotics America
12.2018 - 05.2020
Recreation and Customer Service Leader
City of Rancho Cucamonga
12.2011 - 12.2018
Certificate - Game Production
ELVTR
Bachelor of Arts - English
California State University, Long Beach