Megan Gosselin
Salem,NH
Summary
Hardworking, Eager third-year Health Administration student driven to find an. internship opportunity to better her knowledge of core subject matter and improve professional skills. Determined to learn quickly while being both an independent and team player. Passionate about healthcare and delivering exceptional service to patients and communities in order to improve health care in a high volume work setting.
Overview
5
5
years of professional experience
Work History
Dental Receptionist
Andover Pediatric Dentistry
06.2023 - 08.2023
- Managed insurance billing and patient payments.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Completed phone calls in order to manage patients upcoming appointments.
- Provided excellent customer service to create positive experiences and build patient trust.
Receptionist
The Drip Bar
02.2024 - Current
- Organized, maintained and updated information in computer databases.
- Monitored and screened visitors
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Managed multi-line phone system and pleasantly greeted patients.
Retail Sales Associate
Coco And Company
08.2023 - Current
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers and helped with product questions, selections, and purchases.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed efficient cash register operations.
- Managed cash register after end of shift to balance and record accurate transactions.
- Prioritized helping customers over completing other routine tasks in store.
Bakery Worker
Tripoli Bakery
01.2019 - 08.2023
- Increased sales with effective product promotions and attractive displays.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Improved overall efficiency by assisting with staff training initiatives, sharing industry knowledge, and best practices with colleagues.
- Used in-store system to locate inventory and place special orders for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed efficient cash register operations.
- Excellent communication skills, both verbal and written.
Education
Bachelor of Science - Healthcare Administration
Sacred Heart University
Fairfield, CT05.2025
High School Diploma -
Central Catholic High School
Lawrence, MA05.2021
Skills
- Attention to Detail
- Organization skills
- Inventory Management
- Telephone skills
- Relationship Building
- Time Management
- Problem-Solving
- Appointment Scheduling
- Greeting and Seating Clients
- Information Protection
- Scheduling
- Work efficiently both independently and as a team
Relevant Coursework
- Global Health
- Advanced Global Health
- Community and Public Health
- Improving Healthcare Quality and Safety
- Research in Health Science
- Introduction to Healthcare and Health Professions
- Sociology of Health and Healthcare
- Organization Management
- Organizational Behavior
- Management of Human Resources
Volunteer Experience
- Volunteer at Core Unum Meal Center, Lawrence MA
- Volunteer at Lazarus House, Lawrence MA
- Volunteer Bible Camp Counselor at St. Augustine Parish, Andover MA
- Volunteer After School Program at Lawrence Catholic Academy, Lawrence MA
- Volunteer at Coleen Ritzer Walk, Andover MA
Timeline
Receptionist
The Drip Bar
02.2024 - Current
Retail Sales Associate
Coco And Company
08.2023 - Current
Dental Receptionist
Andover Pediatric Dentistry
06.2023 - 08.2023
Bakery Worker
Tripoli Bakery
01.2019 - 08.2023
Bachelor of Science - Healthcare Administration
Sacred Heart University
High School Diploma -
Central Catholic High School