Megan Gourley
Bluffton,South Carolina
Summary
I am adept at multitasking and guest engagement learned through my experiences at Salty Dog Cafe. I collaborated closely with kitchen staff and employed strong time management skills. My proactive approach led to improved service efficiency, showcasing my ability to adapt and excel in high-pressure environments. At Berkeley Hall Golf Club, I used my fine-dining skills to achieve excellent customer service in a membership setting. I transported food without error and in accordance with member requests. I am always prompt, ready to work and help the team.
Through my prior jobs, I am equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills.
Overview
3
3
years of professional experience
Work History
Server
Salty Dog Cafe
2023.04 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
Host/Food Runner/Banquet and Fine Dining Server
Berkeley Hall Golf Club
2022.05 - 2023.08
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Supported event planning and management teams in creating memorable experiences for clients through exceptional service.
- Contributed to successful events by setting up banquet rooms according to specific client requirements.
Host
Cracker Barrel Restaurant
2021.05 - 2022.05
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
Education
Bachelor of Science - Sport And Entertainment Management
University of South Carolina - Columbia
Columbia, SC05.2027
Skills
Strong Work Ethic
Guest Engagement
Dining area maintenance
Guest Seating
Team Player
Adaptable and Flexible
Multitasking Abilities
Teamwork and Collaboration
Time Management
Food and Beverage Service
Timeline
Server
Salty Dog Cafe
2023.04 - Current
Host/Food Runner/Banquet and Fine Dining Server
Berkeley Hall Golf Club
2022.05 - 2023.08
Host
Cracker Barrel Restaurant
2021.05 - 2022.05
Bachelor of Science - Sport And Entertainment Management
University of South Carolina - Columbia
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