Megan Graham
Loomis,CA
Summary
Accomplished leader known for developing performance metrics and overseeing talent acquisition. Experienced in driving strategic initiatives that align organizational goals with industry trends. Committed to enhancing operational standards and fostering a culture of continuous improvement.
Overview
23
23
years of professional experience
Work History
Division Associate VP of Account Management
FlexCare
Roseville, CA
09.2006 - Current
- Led strategic initiatives to enhance operational efficiency and improve service delivery.
- Developed and implemented performance metrics to drive accountability across departments.
- Mentored team members, fostering professional growth and promoting a culture of continuous improvement.
- Collaborated with cross-functional teams to streamline processes and optimize resource allocation.
- Analyzed market trends to inform strategic planning and align organizational goals with industry developments.
- Established training programs that improved employee engagement and operational knowledge across the organization.
- Oversaw talent acquisition efforts, attracting top talent from diverse backgrounds and skill sets while maintaining a rigorous selection process for continued excellence within the organization.
- Spearheaded change management initiatives that ensured smooth transitions during organizational restructuring periods while minimizing disruptions to ongoing operations.
- Implemented and developed operational standards, policies and procedures.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Senior Account Manager
Pulse Healthcare Staffing
Roseville, CA
06.2003 - 05.2006
- Developed strategic account plans, aligning client needs with staffing solutions and service offerings.
- Mentored junior account managers on best practices in client engagement and relationship building.
- Managed key client relationships, ensuring consistent communication and addressing concerns proactively.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Streamlined account management processes, improving overall efficiency and productivity.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Trained new and existing employees on CRM and help navigate efficiencies for the Account Management team through CRM.
Education
Bachelor of Science - Liberal Studies
California State University, Chico
Chico, CA06-2003
Skills
- Staff Training
- Staff hiring
- Database development
- Staff training/development
- Organizational development
- Partnership development
- Managed sell of start up and merge with PLC
Accomplishments
- Founder of FlexCare Medical Staffing
- Hired, trained and supervised team of 52 staff members.
- Developed training manual utilized by Account Management team
- Created all trainings presented monthly for ongoing sales, crm, and client management
- Managed and created reporting for data analysis
- Coached and managed remote training team
Timeline
Division Associate VP of Account Management
FlexCare
09.2006 - Current
Senior Account Manager
Pulse Healthcare Staffing
06.2003 - 05.2006
Bachelor of Science - Liberal Studies
California State University, Chico