Summary
Overview
Work History
Education
Skills
Timeline
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Megan Gunther

Clayton,NC

Summary

Dynamic Shift Manager with a proven track record at Buffaloe Lanes, excelling in customer service and employee training. Demonstrated ability to resolve escalated customer issues, enhance team performance, and ensure seamless service transitions. Skilled in cash handling and fostering a customer-focused environment, significantly improving guest satisfaction.

Overview

4
4
years of professional experience

Work History

Shift Manager

Buffaloe Lanes
04.2021 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Server

Carolina Ale House- LM Hospitality
05.2022 - 10.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Education

High School Diploma -

Millbrook High School
Raleigh
06-2021

Associate of Arts - Education

Wake Technical Community College
Raleigh, NC
06-2026

Skills

  • Cash Handling
  • Decision-Making
  • Customer service focus
  • Employee Training
  • Accurate money handling
  • Opening and closing procedures
  • Punctual and Reliable
  • Handling Customer Complaints

Timeline

Server

Carolina Ale House- LM Hospitality
05.2022 - 10.2022

Shift Manager

Buffaloe Lanes
04.2021 - Current

High School Diploma -

Millbrook High School

Associate of Arts - Education

Wake Technical Community College

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Megan Gunther