Megan Hafley
Phoenix ,AZ
Summary
Dedicated communications professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
Flight Attendant
Alaska Airlines
Seattle, WA
01.2012 - Current
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Ensure safety and comfort of customers onboard aircraft.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Flight Attendant
Mesa Airlines
Phoenix, AZ
01.2007 - 11.2011
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Ensure safety and comfort of customers onboard aircraft.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
Education
Bachelor Of Applied Arts And Science - Communications
Arizona State University
Tempe, AZ12.2022
Skills
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- Speech Clarity
- Public Interaction
- Emergency Care
- Crew Resource Management
- Critical Thinking
- Emergency Situations Management
- Customer Needs Assessments
- Guest Satisfaction
- Verbal and Written Communication
- Conflict Resolution Techniques
- Client Support
National Honor Society
Esteemed member of the National Honor Society
Timeline
Flight Attendant
Alaska Airlines
01.2012 - Current
Flight Attendant
Mesa Airlines
01.2007 - 11.2011
Bachelor Of Applied Arts And Science - Communications
Arizona State University
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