Megan Hagelstein
Summary
Results driven healthcare and operations professional with experience in surgical scheduling, banking, executive administration, and retail leadership. Proven ability to lead teams, train staff, manage complex workflows, and deliver exceptional customer service in fast-paced environments. Strong background in patient coordination, client relationship management, operational support, and problem solving with a focus on accuracy, efficiency, and communication.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Senior Surgery Scheduler
Mercy Hospital St. Louis
St Louis
05.2026 - Current
- Coordinate complex surgical scheduling operations while ensuring accuracy, efficiency, and continuity of patient care
- Serve as a lead resource for schedulers by providing training, workflow support, and operational guidance
- Communicate with patients, providers, and multidisciplinary teams to ensure seamless surgical coordination
- Manage high volume scheduling changes, urgent cases, and procedural requirements in a fast paced healthcare environment
- Verify authorizations, documentation, and patient information to support compliance and reduce scheduling errors
- Support departmental efficiency through strong organization, problem-solving, and leadership skills
Executive Assistant
D&E Electric
Overland
04.2022 - 06.2026
- Managed daily office operations, scheduling, and administrative support for company leadership
- Coordinated communication between clients, vendors, and field staff to support efficient operations
- Handled invoicing, billing, payroll support, and document management
- Maintained calendars, scheduled service calls, and organized project documentation
- Provided high level customer service while managing multiple priorities in a fast paced environment
Account Recovery Processor
U.S. Bank
Earth City
05.2024 - 05.2026
- Reviewed and analyzed customer account histories to determine eligibility for litigation placement
- Verified documentation accuracy and ensured compliance with regulatory and internal guidelines
- Processed and maintained account records, including updates, transactions, and new account entries
- Consolidated and analyzed data across multiple systems to support decision making
- Prepared and escalated account files for litigation and collections teams
- Conducted detailed reviews of payment history and prior collection activity to ensure approval standards were met
- Collaborated with internal teams to resolve discrepancies and support account processing
- Managed multiple tasks and deadlines while maintaining high accuracy and attention to detail
- Utilized Microsoft Office and internal systems to track, document, and process account information
Client Relationship Consultant
U.S. Bank
Creve Coeur
12.2022 - 05.2024
- Processed financial transactions and opened consumer, business, and specialty accounts with accuracy and efficiency
- Built client relationships by identifying financial needs and recommending appropriate banking products and services
- Obtained S2 authority with responsibilities including audits, vault balancing, employee training, and operational support
- Resolved client concerns while supporting branch operations and maintaining compliance standards
Beauty Team Leader
Target
Kirkwood
06.2021 - 12.2022
- Led and developed a team of beauty consultants while maintaining Ulta and Target brand standards
- Led the district in Ulta boutique sales performance with a 7% sales margin increase
- Increased guest loyalty enrollment from 7% to 15% through strategic customer engagement and coaching
- Managed hiring, training, scheduling, operational planning, and leadership support for overall store operations
Guest Service Attendant
Target
Arnold
06.2016 - 06.2021
- Ensured that guests left the store satisfied
- Answered guest service calls and responded quickly and efficiently
- Closed/opened registers and handled cash daily
- Front end manager that led cashiers, Starbucks, guest service desk, and cart attendants
- Wrote detailed email reports each day
Education
Associate of Arts -
Jefferson College
Hillsboro, MO 08.2017 - 05.2019
Skills
Results-oriented healthcare and operations professional experienced in surgical scheduling, banking, executive administration, and retail leadership Expertise in leading teams, training staff, and managing complex workflows to enhance customer service Strong skills in patient coordination, client relationship management, and operational support, emphasizing accuracy, efficiency, and effective communication
Results-oriented healthcare and operations professional experienced in surgical scheduling, banking, executive administration, and retail leadership Expertise in leading teams, training staff, and managing complex workflows to enhance customer service Strong skills in patient coordination, client relationship management, and operational support, emphasizing accuracy, efficiency, and effective communication
Certification
- Notary Public
Timeline
Senior Surgery Scheduler
Mercy Hospital St. Louis
05.2026 - Current
Account Recovery Processor
U.S. Bank
05.2024 - 05.2026
Client Relationship Consultant
U.S. Bank
12.2022 - 05.2024
Executive Assistant
D&E Electric
04.2022 - 06.2026
Beauty Team Leader
Target
06.2021 - 12.2022
Associate of Arts -
Jefferson College
08.2017 - 05.2019
Guest Service Attendant
Target
06.2016 - 06.2021