Megan Hamby
westminster,SC
Summary
Adept at enhancing customer experiences and ensuring satisfaction, my tenure at Publix honed my skills in efficient transaction processing and team collaboration. Certified in CPR, I also bring vital safety skills from my lifeguard role at YMCA, showcasing my ability to respond to emergencies with precision. My background illustrates a commitment to service excellence and safety.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer-Service
Publix
Seneca, South Carolina
05.2022 - 08.2024
- Processed credit card transactions accurately and efficiently.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Operated cash registers to process payments for goods and services.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered phone calls to assist customers with questions and orders.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Assisted customers with locating merchandise within the store.
- Checked personal identifications during alcohol and tobacco sales.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Answered customers' questions and provided information on store procedures or policies.
Lifeguard
YMCA
Seneca, South Carolina
05.2020 - 05.2022
- Cautioned swimmers regarding unsafe practices and safety hazards.
- Responded quickly to medical emergencies in the pool area.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Patrolled to identify anyone needing assistance and offered immediate care.
- Complied consistently with pool regulations and policies while encouraging staff to adhere to guidelines.
- Reported any unsafe conditions or suspicious activity to management immediately.
- Performed regular cleaning and maintenance of pool equipment.
- Led swimmer instructional lessons with varying aged participants to share optimal swim techniques and promote strength building.
- Communicated regularly with supervisors regarding any issues that arose during shifts.
Education
Bachelor of Science - Nursing
Lander University
Greenwood, SC05-2026
High School Diploma -
West-Oak
Southcarolina05-2021
Skills
- Residential customer service
- Sales and customer service
- Customer service monitoring
- Customer service and assistance
- Customer service and satisfaction
- Customer service training
- CPR certified
Affiliations
- Member of Cross-Country and Track/Field team at Lander University.
- Member of LUSNA from August 2021 - August 2022.
Certification
- CPR certified
- BLS
Timeline
Customer-Service
Publix
05.2022 - 08.2024
Lifeguard
YMCA
05.2020 - 05.2022
Bachelor of Science - Nursing
Lander University
High School Diploma -
West-Oak
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