Summary
Overview
Work History
Education
Skills
Timeline
Generic

Megan Hanson

Newton

Summary

Dynamic and results-driven professional with experience at Charlie's Ice Cream, excelling in team leadership and customer service. Proven ability to enhance operational efficiency and resolve conflicts effectively. Skilled in time management and problem-solving, with a strong attention to detail and a commitment to fostering a positive work environment.

Overview

4
4
years of professional experience

Work History

Plumbing Apprentice

Jeff Daigle
11.2024 - Current
  • Gained valuable experience through hands-on training under the guidance of skilled master plumbers.
  • Listened to instructions from journeyman plumber, gaining valuable onsite job training.
  • Performed basic and semi-skilled work under supervision and instruction from lead plumber.
  • Tested for leaks in new and repaired systems to verify functional and safe working condition.
  • Removed old sinks, toilets, and pipes in preparation for installation of new fixtures.
  • Safely handled tools and equipment in large-scale projects.
  • Unclogged sinks and toilets for customers using tools and drain cleaners.
  • Increased efficiency of pipe installations by accurately measuring, cutting, threading, and assembling materials as needed.
  • Followed safety practices with tools and general behaviors to prevent accidents and safeguard equipment.
  • Assisted master plumbers with complex projects, resulting in successful completion within deadlines.
  • Organized and moved materials from truck to job site to support project requirements.

Barista

Dunkin' Donuts
12.2023 - 11.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Manager

Charlie's Ice Cream
04.2021 - 08.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Education

Sanborn Regional High School
Kingston, NH

No Degree - Plant Animal Science

Seacoast School Of Technology
Exeter, NH
06-2024

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Active listener
  • Problem-solving

Timeline

Plumbing Apprentice

Jeff Daigle
11.2024 - Current

Barista

Dunkin' Donuts
12.2023 - 11.2024

Manager

Charlie's Ice Cream
04.2021 - 08.2023

Sanborn Regional High School

No Degree - Plant Animal Science

Seacoast School Of Technology

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