Megan Harlan
Summary
Experienced problem-solver with a passion for continuous learning, strong communication skills, and a drive to contribute to team success. Thrives on tackling new challenges with dedication and enthusiasm. Adept at handling customer interactions and resolving issues promptly. Utilizes effective communication and empathy to cultivate strong customer relationships, maintaining high levels of satisfaction and fostering loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Gummy Maker/Production Support
Grön Confections
06.2023 - 06.2025
- Communicate clearly and frequently with the Production Leads and wider team
- Working as a team to achieve daily, weekly, monthly production goals
- Open and close workstations in standard, compliant methods
- Determine daily needs for ingredients, prep workstations with required amounts
- Keep workspace clear and free of clutter
- Understanding of different production tasks as needs change daily
- Use daily checklists to keep facility running smoothly
- Understanding the METRC associated tags and batch sticker process
- Operate machines in accordance with production schedule
- Mix ingredients according to predetermined recipes
- Weigh-out and apply pre-mixed coating solutions
- Gummy popping and sugaring, and production of gelatin
- Pouring, trimming, and weighing chocolate bars
- Tasking, including doing dishes, laundry, taking out garbage’s and cleaning molds
- Follow standard packaging protocols
- Operate scaling machine and other packaging machinery as required
- Adhering to standard packaging KPIs
- Be proactive-find tasks when there is a break in production
- Help co-workers finish tasks
- General support tasks for all phases of production
Customer Service Representative
Jacksons Food Stores
06.2022 - 06.2023
- Greet every customer with a smile, thank them for their business, and invite them back.
- Deliver a fast, friendly, and professional checkout experience.
- Suggest purchases to the customer to promote store specials.
- Accurately ring up sales and merchandise, offering customers available discounts/promotions while following all company policies and applicable laws regarding restricted sales. Must be the legal age to sell and stock these products.
- Maintain cleanliness inside and outside the store.
- Restock shelves, displays, and coolers as needed.
- Clean fast-food area, equipment, and stock as needed.
- Ensure proper sanitation and food handling/prep/storage/disposal procedures are followed.
- Properly label, rotate and stock shelves, coolers, and displays.
- Additional duties as assigned.
Smoothie Maker/Cashier
Jamba Juice
12.2021 - 06.2022
- Have a passion for people and love interacting with guests
- Follow all safety and sanitation standards within store
- Promote any deals or promotions to boost sales
- Assist guest in finding the right choice from the wide array of options
- Follow correct recipe guides to ensure quality smoothies
- Quickly and efficiently prepare and serve orders placed by guests
- Follow any verbal or written instructions given by MIC (manager in charge)
Customer Service Associate
Walgreens
06.2021 - 10.2021
- Assisting customers with any questions or concerns they may have
- Ringing up transactions and accepting payment
- Stocking shelves, cleaning messes, and covering shifts as needed
- Working photo department and making sure all prints are done correctly and labeled properly
- Checking expiration dates and pulling any expired merchandise
- Maintaining a clean environment for customers and coworkers
- Following management’s task list and completing any daily duties
Administrative Assistant
Ridgeline Management Company
02.2020 - 06.2021
- Advanced knowledge of RealPage/One Site Accounting System
- Filling out Licensing Renewals
- Getting the Mail and Sorting it Between Employees
- Printing and Mailing Any Final Checks
- Making FedEx Labels for Packages
- Processing Medicaid Remittance
- Reviewing of Invoices and Deposits
- Running Deposits to Bank and Packages to FedEx
- Data Entry in All Forms (Invoices, Journal Entries, Deposits, Statistical Spreadsheets, Etc.)
- Month-End Processing of Reports
- Printing and Sending out Checks
- Entering Vendor and Resident Refunds and Reimbursements
Cashier/Customer Service
Chevron/Blue Goose
11.2019 - 03.2020
- In charge of running the main till and serving customers
- Also in charge of stocking all coolers and shelves
- In charge of closing till at end of shift and filling out paperwork
- Excellent at keeping store neat and presentable; filling in any holes
- Counted cash drawers
- Stocked merchandise
- Processed cash, check, or credit transactions with accuracy
- Handled returns and exchanges
Cashier/Middleman
Chevron, Stein Oil Co
07.2018 - 04.2019
- In charge of running the main till and serving customers
- Also in charge of stocking all coolers and shelves
- Master of cleaning huge messes and grease encrusted pots
- In charge of closing till at end of the day and filling out paperwork
- Excellent at keeping store neat and presentable; filling in any holes
- Counted cash drawers
- Stocked merchandise
- Processed cash, check, or credit transactions with accuracy
- Handled returns and exchanges
Gas Attendant/Cashier
Shell Gas, American Retail Service
06.2017 - 07.2018
- In charge of till and all forms of payment
- Gas Attendant who greets customers and fuels their vehicle
- Quick and efficient
- Great customer service; very friendly and polite
- In charge of running the main till and serving customers
- In charge of closing till at end of the day and filling out paperwork
- Counted cash drawers
- Processed cash, check, or credit transactions with accuracy
Skills
- Expert cash management
- Point of sale proficiency
- Experienced in customer service
- Collaborative teamwork
- Analytical problem-solving
- Effective time management
- Strong attention to detail
- Strong verbal communication
- Effective organizational skills
- Data entry proficiency
Certification
- Driver's License
- Food Handler's License
- OLCC Service Permit
Timeline
Gummy Maker/Production Support
Grön Confections
06.2023 - 06.2025
Customer Service Representative
Jacksons Food Stores
06.2022 - 06.2023
Smoothie Maker/Cashier
Jamba Juice
12.2021 - 06.2022
Customer Service Associate
Walgreens
06.2021 - 10.2021
Administrative Assistant
Ridgeline Management Company
02.2020 - 06.2021
Cashier/Customer Service
Chevron/Blue Goose
11.2019 - 03.2020
Cashier/Middleman
Chevron, Stein Oil Co
07.2018 - 04.2019
Gas Attendant/Cashier
Shell Gas, American Retail Service
06.2017 - 07.2018
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