Rebecca Gourley

• My current position is at the Special Services Desk.
• Provide exemplary customer service
• Field customer inquiries by phone or in person and refer customers to the appropriate department
• Defuse difficult situations by employing the LAP method
• Verify customer orders and arrival times of orders
• Provide detailed notations on each order
• Follow assigned orders through to delivery
• Assist customers in creating online special orders, phone sales, and in-store purchases
• Process returns, refunds & order cancellations
• I also create weekly reports and communicate with customers daily.
• Awards:
• Front End trainer
• Cashier of the month (six times)
• Homer Awards for demonstrating Core Values
• Top seller of store credit cards
• I have been with this company for 5 years providing exemplary Customer Service and Associate Support.

Audit

• Cash vault, change fund daily
• Balance 18 tills against sales receipts
• Create daily deposits
• Stopped ongoing losses due to employee theft

Verify

• Post store sales reports in Peach Tree systems
• Overages/shortages in Cashier daily Performance logs
• File/Retain/Purge reports and hard copies per Company SOP's
• Backup Associate Support
• Customer Service
• Freight Team support
• Salesfloor support as needed

Customer Service

• Greet, Engage & Thank every customer
• Order to service in under 3 minutes
• 100% accuracy in cash handling & balanced tills

Cook

• Process bulk foods per Health Department Standards
• Cook foods to order using industrial restaurant equipment
• Ensure Safe kitchen protocol at all times
• Support Associates with clean-up and closing procedures