Megan Harris
45074 2nd Cavalry Cir ,El Paso, TX
Summary
I am a hard working and reliable person. I have been trained in customer service for over 15 years. I am focused on going above and beyond for the customers and the team. I am eager to learn new things. I would love to bring my knowledge to this workplace in order to become an exceptional team member!
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Maximus
El Paso, TX
09.2023 - Current
- Answered customer inquiries and provided accurate information using scripting and resources available to me.
- Provided excellent customer service to resolve customer questions and or complaints.
- Completed any trainings provided in the time frame allowed to keep me informed and knowledgeable for any updates to better assist the customers.
- Escalated customer concerns, issues and requirements to supervisors for resolution.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Shipment Team
Old Navy
Fayetteville, NC
10.2018 - 08.2019
- Unloaded the shipment trucks and opened the boxes in a fast paced environment. I would place the merchandise on the sales floor and put any over stock in the back of the house. I learned to update mark downs on the merchandise and placed any new signage throughout the store. I also helped to assist the managers in rearranging the floor plans to keep the store organized and updated.
Medical Assistant
East End Medical
East Liverpool, OH
08.2013 - 09.2015
- As a medical assistant, I was responsible for triaging the patients and taking them back to the exam rooms where I updated their medical records. I administered shots and blood draws, assisted the doctor with minor medical procedures and processed labs. I would schedule patients for referrals to other doctor's/offices and would make sure all rooms in the office were clean and sanitized.
Cashier
Kwik Pik ( BP Gas Station)
East Liverpool, OH
05.2010 - 04.2015
- Worked the cash register, sold lottery tickets, learned to take inventory of the store, made sure the sales floor and cooler area were clean and well stocked. I cleaned up the outside of the store from any trash and debris, made sure the gas pumps were clean and the trash empty. I filled the bins with paper towels and washer fluid. Cleaned up any gas spills with the proper precautions. I also had training in opening and closing the store.
Cashier
KFC
East Liverpool, OH
05.2008 - 07.2013
- Worked as a cashier on the drive thru and the front of the store. I made sure food orders were taken accurately and packed correctly. Other duties included making sure the lobby and dining area were well cleaned and stocked up with napkins, straws, lids, condiments, etc. I also made sure the restrooms were clean and well maintained. I learned how to manage the buffet and prepare all of the food for it, cooked the chicken and other fried foods, and washed and sanitized all of the dishes properly.
Education
Associates - Medical Assisting
Ohio Valley College of Technology
East Liverpool, OH07.2013
Skills
- Excellent customer service
- Greeting customers
- Inventory management
- Training and leadership
- Collect payments
- Communication
- Performing procedures
- Infection control measures
- Friendly and outgoing
- Teamwork
- Call Management
- Complaint resolution
- Active Listening
- Professional telephone demeanor
- Call Center Operations
Timeline
Customer Service Representative
Maximus
09.2023 - Current
Shipment Team
Old Navy
10.2018 - 08.2019
Medical Assistant
East End Medical
08.2013 - 09.2015
Cashier
Kwik Pik ( BP Gas Station)
05.2010 - 04.2015
Cashier
KFC
05.2008 - 07.2013
Associates - Medical Assisting
Ohio Valley College of Technology