Megan Hawkins
Charlotte,NC
Summary
A proactive and adaptable professional dedicated to swiftly addressing new challenges. Possesses strong problem-solving capabilities and a demonstrated history of cultivating robust relationships with clients and colleagues. Committed to enhancing team success and achieving favorable outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Release of Information Specialist
Verisma
Charlotte, NC
05.2023 - 03.2025
- Process medical Release of Information (ROI) requests in a timely and efficient manner.
- Utilize Verisma software applications to process requests effectively.
- Assist in resolving issues related to HIPAA compliance in the release of information.
- Organize records and documentation to facilitate the completion of the ROI process.
- Read and interpret medical records, forms, and authorizations accurately.
- Deliver exemplary customer service in person, via telephone, and through email, in accordance with location requirements.
- Interact with customers and colleagues in a professional and courteous manner.
- Apply reference materials provided by Verisma to ensure compliance with regulatory standards and maintain confidentiality at all times.
- Attend required training sessions to stay informed on best practices.
- Uphold and promote the values of Verisma in all professional interactions.
Perform additional related duties as assigned to support the effective operation of the department and the overall organization.
Customer Service Representative
Concentrix
Charlotte, NC
03.2020 - 05.2023
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Responding to customer inquiries via phone, email, and chat.
- Resolving customer issues and providing helpful information.
- Troubleshooting technical problems when needed.
- Maintaining detailed records of customer interactions.
- Identifying opportunities for process improvement.
- Staying up to date on product knowledge and industry trends.
- Adhering to company policies and procedures.
- Assisting other departments when necessary.
- Participating in team meetings and training sessions.
- Updated and maintained databases with current information.
Dog Caregiver/Customer Service Representative
Four Paws Dog Retreat
Pineville, NC
11.2015 - 02.2020
- Administered medications to animals.
- Provided daily exercise, including walking and playing with dogs in a safe environment.
- Prepared food to meet needs of animals under care with appropriate meals.
- Provided emotional support for the animals in order to reduce stress levels during their stay away from home.
- Delivered excellent service to pet owners to drive repeat business.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed positive relationships with customers through excellent communication skills.
- Regularly checked outdoor play areas for any hazards or debris that could cause injury.
- Followed precise feeding instructions and schedules for animals under care.
- Identified needs of customers promptly and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Promoted available products and services to customers during service, account management and order calls.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Collected deposits or payments and arranged for billing.
- Resolved customer complaints promptly and efficiently.
Education
Associate of Applied Science - Accounting
Central Piedmont Community College
Charlotte, NC05-2021
Skills
- Data organization
- Customer service
- Problem solving
- Issue resolution
- Information management
- Medical record interpretation
- Team collaboration
- Active listening
- Attention to detail
- Confidentiality maintenance
- Effective communication
- Training participation
- Animal care
- Customer relations
- Animal enrichment
- Animal Behavior Understanding
Certification
- RHIT certificatiom
Timeline
Release of Information Specialist
Verisma
05.2023 - 03.2025
Customer Service Representative
Concentrix
03.2020 - 05.2023
Dog Caregiver/Customer Service Representative
Four Paws Dog Retreat
11.2015 - 02.2020
Associate of Applied Science - Accounting
Central Piedmont Community College