Megan Hilliard

Supervised a staff of over 20 in daily activities, delivering continuous training and coaching to bolster each employee's skill set.

Assign tasks based on operational needs and individual strengths.

Performed opening and closing duties as part of management team.

Answered phone calls to help customers navigate through the hy-vee aisles online shopping application.

Printed weekly work schedules as well as adjusted employee shifts and answered customer emails.

• Offered basic technical support for clients on wide range of company products.
• Managed incoming calls each day with utmost professionalism and knowledgeable service.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Answered customer questions about product availability and shipment times.
• Investigated and resolved customer inquiries and complaints quickly.
• Trained staff on operating procedures and company services.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Cross-trained and provided back up for customer service managers.
• Delivered prompt service to prioritize customer needs.

• Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
• Maintained client treatment records and designed long-term care programs for return customers.
• Researched latest trends in hair and makeup to stay updated on color, style and technique.
• Grew sales with great work ethic, individualized beauty care plans and positive attitude.
• Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
• Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
• Created marketing advertisements to increase awareness of services and boost sales.
• Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
• Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.