Summary
Overview
Work History
Education
Skills
Certification
Software Proficiencies
Timeline
Generic

Megan Hooper

Charleston,SC

Summary

Dedicated and versatile professional with a diverse background in customer success management in the SaaS industry, serving communities through music therapy and water safety instruction, and hustling through the restaurant industry. Seeking a challenging position that leverages unique skill sets, fosters personal and professional growth, and provides an environment for employees to make a meaningful impact.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Success Manager

Leasecake
08.2022 - Current
  • Facilitates efficient internal processes through creation of standard operating procedures.
  • Provides white-glove implementation services for customers through onboarding and product set up to foster successful adoption and usage.
  • Leverages data and analytics to make informed decisions, driving business improvements for not only new customers but also retention and expansion of existing customers.
  • Spearheaded customer success initiatives to understand business challenges within ICP, creating meeting norms to set expectations for driving productive conversations with customers.
  • Collaborates with cross-functional teams to identify and implement solutions improving the product and meeting clients' evolving requirements.
  • Creates quarterly personal KPIs in congruence with company ORKs, presented to managers to gauge performance and enforce company values.

Music Therapist

Perfect Harmony Health
08.2021 - 08.2022
  • Conducted individual and group music therapy sessions for diverse clients, including clients with autism, dementia, and other neurologic disorders through evidence-based musical interventions including but not limited to Neurologic Music Therapy techniques.
  • Utilized assessment tools to translate client's observable behaviors into thoughtful evaluations used to set specific goals and objectives.
  • Designed and implemented personalized treatment plans based on assessed goals and objectives, while simultaneously collecting data based on responses to interventions.
  • Operated HIPPA-compliant Practice Management Software to maintain accurate client records, document progress, manage schedules, ensure compliance with ethical and legal standards, and provide transparency of therapeutic practices with clients and parents/guardians.
  • Engaged in continuing education opportunities and explored current research to ensure quality services for clients.
  • Facilitated music therapy seminars and presentations in the community, increasing awareness of music therapy and advocacy for clients.

Private Swim Lesson Instructor

Club Fitness
08.2019 - 07.2021
  • Taught private swim lessons to 40+ individuals weekly utilizing adaptive learning techniques to ensure the most personal and effective teachings on water safety, stroke technique, and confidence building.
  • Established and maintained interpersonal relationships with clients regarding scheduling, setting goals for their children, and regular updates about the child's progress.
  • Educated parents on the importance of water safety and marketed the necessity of individual swim lessons, maintaining a high rate of client satisfaction, receiving numerous referrals, and consistently producing dependable client caseloads each week.
  • Trained swim lesson instructors on specific water safety and child behavior techniques.

Head Server

Johnny's New York Style Pizza
01.2018 - 07.2019
  • Consistently provided friendly, attentive service to patrons by clearly and confidently communicating aspects of the menu patrons were interested in and making suggestions based on intuition and context.
  • Maintained high standards of customer service among all restaurant staff reflected by an influx of positive Google reviews for the restaurant.
  • Collaborated effectively with kitchen staff and fellow servers to ensure the efficient operation of the restaurant.
  • Navigated point-of-service (POS) systems to improve restaurant efficiency and oversee daily money management.
  • Hired, monitored, and mentored new servers.

Education

Bachelor of Arts - Music Therapy

University of Georgia
Athens, GA

Skills

  • Inherent Attention to Detail
  • Defining Standard Operating Procedures
  • Retaining Information to Grasp Concepts Quickly
  • Creating Measurable Goals with Attainable Objectives
  • Embodies Empathy and Accountability
  • Critical Thinker and Question Asker
  • Clear and Direct Communicator
  • Contributes to Organizational Health with Collaborative Spirit

Certification

Certifications & Awards: Neurologic Music Therapy Certification Jun. 2022

Software Proficiencies

Salesforce, SalesLoft, Jira, Intercom, Excel, Zoom, Mixpanel

Timeline

Customer Success Manager

Leasecake
08.2022 - Current

Music Therapist

Perfect Harmony Health
08.2021 - 08.2022

Private Swim Lesson Instructor

Club Fitness
08.2019 - 07.2021

Head Server

Johnny's New York Style Pizza
01.2018 - 07.2019

Bachelor of Arts - Music Therapy

University of Georgia

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Megan Hooper