Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Megan Hoover

Tyrone,PA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Store Manager

Sheetz
05.2009 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed hiring, training and mentoring of new staff members.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

Certified Performance Coach

Sheetz
06.2023 - Current
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Analyzed trainee performance and identified opportunities for additional training.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Ensured consistent messaging across all training materials by adhering to corporate branding guidelines.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.

Ops Lead Training Store Leader

Sheetz
03.2023 - Current
  • Enhanced employee performance by implementing comprehensive training programs and personalized coaching strategies.
  • Developed a positive work environment through effective team building exercises and communication techniques.
  • Promoted a culture of continuous learning by offering ongoing educational opportunities for both new hires and experienced staff members.
  • Managed scheduling, and logistics for all store training queues, maintaining optimal resource allocation at all times.
  • Built a high-performing team by consistently identifying areas of improvement and providing constructive feedback during one-on-one sessions.

Education

Associate of Science - Nursing

Pennsylvania State University
University Park, PA

Bachelor of Arts - Business Leadership

University of Arizona
Tucson, AZ
02.2028

Skills

  • Program Management
  • Team Development
  • Operations Management
  • Retail Inventory Management
  • Payroll Management
  • Customer Service Management
  • Talent Recruitment
  • Personnel Development
  • Group and Individual Instruction
  • Interpersonal Communication
  • New Hire Training
  • Planning and Coordination

Accomplishments

  • Charlie Sheetz Dream Team Award for Staffing 2022
  • Charlie Sheetz Dream Team Award for Staffing 2023
  • Elite 52 Award Winner 2023

Certification

  • RAMP Certified - 05/16/2025
  • Food Safety Manager Certified - 06/28/2028

Timeline

Certified Performance Coach

Sheetz
06.2023 - Current

Ops Lead Training Store Leader

Sheetz
03.2023 - Current

Store Manager

Sheetz
05.2009 - Current

Associate of Science - Nursing

Pennsylvania State University

Bachelor of Arts - Business Leadership

University of Arizona

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Megan Hoover