MEGAN IOTT
Petersburg
Summary
Healthcare professional with 19+ years of experience in patient services, healthcare administration, scheduling, insurance coordination, and customer relations. Proven success managing high-volume patient schedules, educating patients, coordinating care, and delivering exceptional customer experiences. Experienced with Athena, Epic, PACS, EMS, and multiple electronic health record systems. Strong communication, leadership, and organizational skills with a passion for helping patients achieve positive healthcare outcomes.
Overview
23
23
years of professional experience
1
1
Certification
Work History
OWNER & ULTRASOUND TECHNICIAN
Sassy Stork Ultrasound Studio
Ottawa Lake
09.2025 - Current
- Manage patient scheduling, appointment confirmations, and client communications.
- Educate clients regarding ultrasound services and pregnancy-related procedures.
- Respond to customer inquiries via phone, email, Facebook, and Instagram.
- Oversee daily business operations, payment processing, and record management.
- Develop marketing campaigns and maintain social media platforms.
- Deliver exceptional customer service resulting in repeat clientele and positive reviews.
LEAD SONOGRAPHER
ProMedica Physicians OB/GYN
08.2018 - 09.2025
- Coordinate patient care and maintain high-volume schedules.
- Educate patients regarding procedures and follow-up care.
- Manage scheduling changes, insurance authorizations, and patient communications.
- Collaborate with physicians and healthcare staff to ensure quality patient care.
- Train and mentor students and new employees.
- Maintain accurate patient records utilizing Athena, Epic, PACS, and other EHR systems.
SONOGRAPHER
My Little Me
01.2018 - 01.2025
- Provided exceptional patient care and education.
- Assisted with scheduling and appointment coordination.
- Managed patient communications and service inquiries.
- Supported daily office operations and patient satisfaction initiatives.
LEAD SONOGRAPHER / MEDICAL ASSISTANT / INSURANCE COORDINATOR SPECIALIST
IVF Michigan / Toledo Fertility Center
01.2015 - 01.2017
- Scheduled and coordinated care for 60+ patients daily.
- Processed new patient intake, insurance verification, and prior authorizations.
- Answered patient calls, emails, and appointment requests.
- Scheduled surgeries and coordinated provider schedules.
- Maintained medical records and patient documentation.
- Trained new staff members and supported office operations.
ADMINISTRATIVE ASSISTANT SUPERVISOR / INSURANCE COORDINATOR SPECIALIST
University of Michigan Kellogg Eye Center
01.2003 - 01.2007
- Supervised patient scheduling and registration processes.
- Managed insurance verification and authorization requests.
- Coordinated physician schedules and patient appointments.
- Maintained confidential medical records in compliance with HIPAA regulations.
- Assisted patients with questions regarding appointments, procedures, and insurance coverage.
Education
Associate of Applied Science - Diagnostic Medical Sonography
Sanford Brown Institute
Diploma - Medical Assisting
Sanford Brown Institute
Skills
- Patient Scheduling & Coordination
- Customer Service & Patient Relations
- Patient Education & Support
- Healthcare Administration
- Insurance Verification & Prior Authorizations
- Electronic Health Records (Athena, Epic, PACS)
- Medical Records Management
- HIPAA Compliance
- Provider Coordination
- Patient Intake & Registration
- Medical Terminology
- Team Leadership & Staff Training
- Multi-Line Phone Systems
- Microsoft Office & Outlook
- Data Entry & Documentation
- Problem Solving & Critical Thinking
- Social Media Communication
- CRM & Database Management
- Sales & Consultation Skills
Certification
Basic Life Support (BLS)
Software And Systems
- Athena
- Epic
- PACS
- EMS
- Microsoft Office
- Outlook
- Electronic Medical Records (EMR/EHR)
- Scheduling Software
Timeline
OWNER & ULTRASOUND TECHNICIAN
Sassy Stork Ultrasound Studio
09.2025 - Current
LEAD SONOGRAPHER
ProMedica Physicians OB/GYN
08.2018 - 09.2025
SONOGRAPHER
My Little Me
01.2018 - 01.2025
LEAD SONOGRAPHER / MEDICAL ASSISTANT / INSURANCE COORDINATOR SPECIALIST
IVF Michigan / Toledo Fertility Center
01.2015 - 01.2017
ADMINISTRATIVE ASSISTANT SUPERVISOR / INSURANCE COORDINATOR SPECIALIST
University of Michigan Kellogg Eye Center
01.2003 - 01.2007
Associate of Applied Science - Diagnostic Medical Sonography
Sanford Brown Institute
Diploma - Medical Assisting
Sanford Brown Institute