Megan Jacobs
Murfreesboro,TN
Summary
Attentive Spa Manager with proven expertise in staff management while ensuring customer satisfaction. Focused on optimizing productivity and profitability.
Overview
17
17
years of professional experience
Work History
General Manager
Trouvaille Holdings, LLC.
10.2021 - 01.2024
- Managed locally owned healthy nail salon and beauty bar.
- Led team to drastically increase membership sales and delivered excellent customer service.
- Controlled inventory levels and completed all ordering needs.
- Handled all recruiting and HR needs.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Formulated policies and procedures to streamline operations.
General Manager
I.R. Health, LLC.
09.2019 - 10.2021
- Managed a boutique infrared sauna fitness center.
- Main focus was on membership sales and membership maintenance.
- Controlled all operations of business, including collections, facility maintenance, and all HR needs.
District Spa & Salon Manager
Beauty Express, Inc.
01.2013 - 01.2015
- Managed 21 locations throughout an eight state region (AL, GA, TN, KY, OH, PA, VA, MA)
- Directed 200+ personnel at any given time
- Facilitated location maintenance, planned events, and implemented marketing strategies
- Pronounced as a top DM for all of U.S
- And Canadian regions.
Spa Manager
Halcyon Days Salon & Spa
01.2010 - 01.2013
- Hired, trained and dismissed employees as necessary
- Conducted maintenance and ensured upkeep of all areas within the 9,000sf facility
- Responsible for planning events, cross-promotions, and social media outlets
- Communicated with various vendors to select products to stock
- Increased profit by over $100,000 in a two year period
- Implementing proper staffing and appropriate booking procedures.
Assistant Spa Manager
Halcyon Days Salon & Spa
01.2007 - 01.2010
- Scheduled front desk and housekeeping staff
- Handled customer complaints and extended resolutions
- Worked with staff to push promotions and increase sales
- Prepared staff payroll and worked with corporate to communicate benefit eligibility.
Education
Bachelor of Science - Hospitality, Recreation & Resort Management
University of West Florida
Pensacola, FL01.2006
Skills
- Ability to thrive in upscale and high volume venues
- Proven skills in maintaining balanced operating budgets
- Strong support for staff
- Knowledgeable of retail and professional products
- Continuous education of industry trends
Timeline
General Manager
Trouvaille Holdings, LLC.
10.2021 - 01.2024
General Manager
I.R. Health, LLC.
09.2019 - 10.2021
District Spa & Salon Manager
Beauty Express, Inc.
01.2013 - 01.2015
Spa Manager
Halcyon Days Salon & Spa
01.2010 - 01.2013
Assistant Spa Manager
Halcyon Days Salon & Spa
01.2007 - 01.2010
Bachelor of Science - Hospitality, Recreation & Resort Management
University of West Florida
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