RICARDO ARRIAGA
Fort Worth,Texas
Summary
A hands-on restaurant leader with over two decades of experience keeping high-volume dining room running smoothly in the DFW area. Known for a customer-first management style, I specialize in building loyal, 60+ person teams and developing entry-level staff into future General Managers. Passionate about delivering great guest experiences while strictly managing the numbers to keep a $5M operation profitable and efficient.
Overview
2
2
Languages
1
1
Certification
23
23
years of professional experience
Work History
General Manager
GLORIA’S LATIN CUISINE
Texas
01.2005 - Current
- Direct all daily operations for a high-volume upscale restaurant generating approximately $5 million in annual sales. Oversee a team of 60+ front- and back-of-house employees while managing staffing, financial controls, and regulatory compliance.
- Team Development: Personally mentored and trained multiple team members who successfully advanced to General Manager and Assistant Manager roles at other Gloria’s locations.
- Team Development: Personally mentored and trained multiple team members who successfully advanced to General Managerr and Assistant Manage roles at other Gloria’s locations.
- Talent Acquisition: Built and maintained a high-performing team by handling the restaurant's recruiting, hiring, and onboarding processes.
- Operational Quality: Maintained excellent health inspection scores by enforcing strict food safety regulations and cleanliness standards.
- Guest Relations: Fostered a loyal local customer base by maintaining a visible presence on the floor and resolving guest complaints with speed and empathy.
- Career Progression: General Manager (2005–Present) | Assistant Manager (2004–2005) | Server (2004)
Bartender
SALLOOS FINE DINING RESTAURANT
London, United Kingdom
07.2003 - 05.2004
- Delivered exceptional beverage and guest service in fine dining restaurant, enhancing overall dining experience.
- Ensured meticulous attention to detail and upheld premium hospitality standards, contributing to guest satisfaction.
- Streamlined bar inventory management, ensuring optimal stock levels and minimizing waste.
Education
High School Diploma - undefined
COBAEJ
Guadalajara, Jalisco, MexicoSkills
- Leadership: Team Building, Employee Mentorship, Bilingual Communication (English/Spanish), Conflict Resolution
- Operations: High-Volume Upscale Restaurant Management, Food Safety & Compliance, Scheduling & Payroll
- Financials: Multi-Million-Dollar Sales, Cost Control, Inventory Strategy, Supplier Negotiations
- POS & Operations: MICROS, PosiTouch, SpotOn, Homebase
- Office Software: Basic Microsoft Office Suite (Word, Excel, Outlook)
Certification
Certified Food Protection Manager
Languages
English
Spanish
Timeline
General Manager
GLORIA’S LATIN CUISINE
01.2005 - Current
Bartender
SALLOOS FINE DINING RESTAURANT
07.2003 - 05.2004
High School Diploma - undefined
COBAEJ