Summary
Overview
Work History
Education
Skills
Timeline
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Megan Janis

Chicago,IL

Summary

Customer Success professional with extensive experience in education, specializing in relationship-building and data analysis. Proven ability to identify client needs and implement customized solutions that drive measurable results. Currently enhancing CRM skills in Salesforce and HubSpot to improve customer engagement and retention. Focused on promoting client satisfaction and supporting business growth through strategic guidance and proactive support.

Overview

4
4
years of professional experience

Work History

General Education Teacher

Northwestern Settlement
Chicago, IL
08.2023 - Current
  • Built trust-based relationships with diverse stakeholders, including students, parents, and administrators, ensuring clear communication and alignment on goals.
  • Delivered tailored communications to large audiences, maintaining consistent messaging, and responsiveness to inquiries.
  • Produced and distributed weekly newsletters to over 100 families, proactively sharing updates, resources, and initiatives.
  • Led initiatives to track student goals and progress, resulting in a 25% improvement in accountability—paralleling tracking key performance indicators in customer success.
  • Collaborated with cross-functional teams to develop personalized strategies for student success, mirroring customer success playbook development.

Language Arts Teacher

Maywood School District 89
Maywood, Illinois
08.2022 - 06.2023
  • Delivered personalized instruction and support to over 70 students daily, increasing assessment scores by 15% through data-driven strategies, which aligns with driving customer value.
  • Organized and led over 60 parent-teacher conferences, presenting progress reports and action plans, similar to reporting on customer metrics.
  • Coordinated with administrators and support staff to resolve individual challenges, reflecting effective cross-functional problem-solving.

Language Arts Teacher

Troy 30c
Shorewood, IL
08.2021 - 08.2022
  • Fostered strong relationships with students and parents to support long-term success, mirroring client relationship management.
  • Mentored students after school, addressing skill gaps, and providing personalized development plans.
  • Managed multiple projects and deadlines in fast-paced environments, showcasing adaptability, and commitment to outcomes.

Guest Teacher

Valley View School District
Romeoville, IL
02.2021 - 07.2021
  • Quickly adapted to new teams, workflows, and environments, demonstrating agility and resilience.
  • Delivered clear communication and maintained stakeholder satisfaction across various assignments.
  • Volunteered for additional responsibilities, reinforcing team cohesion, and engagement.

Education

Bachelor of Science - Middle Level Education

Illinois State University
Normal, IL
12-2020

Associate of Arts - General Studies

College of Dupage
Glen Ellyn, IL
12-2017

Skills

  • Relationship building and active listening
  • Conflict resolution and problem solving
  • Data tracking and reporting
  • CRM platforms (Salesforce, HubSpot)
  • Cross-functional collaboration
  • Communication and stakeholder management

Timeline

General Education Teacher

Northwestern Settlement
08.2023 - Current

Language Arts Teacher

Maywood School District 89
08.2022 - 06.2023

Language Arts Teacher

Troy 30c
08.2021 - 08.2022

Guest Teacher

Valley View School District
02.2021 - 07.2021

Bachelor of Science - Middle Level Education

Illinois State University

Associate of Arts - General Studies

College of Dupage

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Megan Janis