Megan Jarrett
Dayton,TX
Summary
Accomplished Transportation Dispatcher and Customer Service Representative at Quikrete Companies, adept in load planning and customer relations. Excelled in enhancing customer loyalty through exceptional service and effective problem-solving. Proven expertise in transportation management and teamwork, ensuring operational excellence and reliability. Achieved significant improvements in driver and customer satisfaction. Trustworthy individual with established customer service skills. Eager to learn and always willing to pitch in and help.
Overview
5
5
years of professional experience
Work History
Transportation Dispatcher
Quikrete Companies
02.2024 - Current
- Developed strong relationships with clients through proactive communication and problem-solving support.
- Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
- Provided training and guidance to new dispatchers.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Negotiated contracts with carriers to secure the most cost-effective transportation solutions for customers'' needs.
- Tracked and monitored vehicle performance and maintenance.
- Managed customer accounts and invoicing.
- Driver Payroll
- Samsara, Lytx, and Mcleod system
- Creating orders, and intercompany transfers
Customer Service Representative
Quikrete Companies
02.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Cross-trained and provided backup to Dispatch position.
Education
High School Diploma -
Deer Park High School
Deer Park, TX06.2009
Skills
Load Planning Expertise
Teamwork and Collaboration
Customer Service
Multitasking
Reliability
Excellent Communication
Organizational Skills
Problem-Solving
Transportation Management
Timeline
Transportation Dispatcher
Quikrete Companies
02.2024 - Current
Customer Service Representative
Quikrete Companies
02.2020 - Current
High School Diploma -
Deer Park High School
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