Megan Johnson
Temecula,CA
Summary
Motivated, multifaceted insurance professional with over 10 years of experience. Skilled at multiple levels of auto claim handling including Bodily Injury claims (Attorney represented & unrepresented claimants), Property Damage, disputed or shared liability, complex coverage, & fraud.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Claims Trainer II/Claims Supervisor
GEICO
04.2022 - Current
- Trained/onboarded 10-20 associates at a time in a classroom environment for 7-9 weeks & ensured each associate passed with a minimum quiz/final score of 85%.
- Developed lesson plans, instructional materials and written practice tests.
- Supervise associates in their 'Transition' period which lasted up until to the first 6 months of their employment.
- Monitored live and recorded calls, survey results, call statistics.
- Identified and responded to changing job demands according to developing assignments and environmental conditions.
- Brought positive attitude to orientation and educational programs to improve learning environment.
- Provided coaching and mentoring to employees.
SIU Internal Investigator
GEICO
11.2020 - 04.2022
- Conducted database reviews on interested parties.
- Carefully documented statements, observations, and evidentiary materials.
- Provide timely and frequent investigation updates to the Claims Adjuster.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Write detailed, thorough, organized case report so that the assigned Claims Adjuster is able to make a sound decision on Coverage.
- Conducted interviews with witnesses and clients.
TPP
GEICO
10.2019 - 11.2020
- Led department-wide training on new initiatives that were implemented to the Claims Department.
- Rolled out the Customer First initiative to associates with the intent to reignite passion to provide excellent customer service and to brainstorm ideas to better assist customers. This initiative led to approximately a 25% increase in the number of Excellent surveys received from customers.
- Provided coaching and mentoring to employees.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Developed effective training plans based on department needs and objectives.
Automotive Claims Adjuster
GEICO
02.2013 - 10.2019
- Answered incoming calls in a call-center environment to assist customers with their policies and coverage from 2013-2016. Transferred to the Claims Department in 2016.
- Prepared summaries of damage, payments, and policy coverage.
- Examined claims forms and other records to determine insurance coverage and liability.
- Obtained proper evidence and statements to determine coverage and liability.
- Negotiated with attorneys and claimants to reach mutually satisfactory Bodily Injury settlements.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Documented all investigation activity and presented reports to management.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Substantiated legitimate claims and denied or disclaimed unjustified claims.
- Trained other claims staff members on proper handling and evaluation of injury claims (BI).
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Resolved complex, severe exposure claims using high service oriented file handling.
- Maintained contact with claimants and attorneys to determine treatment status.
Education
Business Administration and Management, General - Business Administration And Management
University of Arizona
Online06.2026
High School Diploma -
El Capitan High School
Lakeside, CA06.2010
Skills
- Technical Writing
- Coverage, Liability, & Fraud Investigations
- Constructive Feedback
- Critical Thinking
- Legal Liability, Determining Comparative Negligence
- Supervisory Skills
- Negotiation
- Group Discussion Facilitation
- Course Materials Development
- Training Method & Material Development
- Employee Performance Reviews
- Adult Learning Theories
Certification
- Great Communicator Series - GEICO
- Diversity Training - GEICO
- Leadership Series - GEICO
- Lean Six Sigma Yellow Belt - GEICO
Honors Awards
- Elite Awards - GEICO (Awarded 4 times throughout my career. The award honors the top 5% of performers within the company)
- Chairman's Award - GEICO (Mar 2014 - The most prestigious award offered by Geico to employees that excel within their department)
Timeline
Claims Trainer II/Claims Supervisor
GEICO
04.2022 - Current
SIU Internal Investigator
GEICO
11.2020 - 04.2022
TPP
GEICO
10.2019 - 11.2020
Automotive Claims Adjuster
GEICO
02.2013 - 10.2019
Business Administration and Management, General - Business Administration And Management
University of Arizona
High School Diploma -
El Capitan High School