Compassionate and adaptable North Carolina & NREMT-certified Emergency Medical Technician-Basic. Communicative and collaborative demeanor cultivated over 9+ years in the healthcare/pre-hospital field; including 2+ years in the 911 telecommunication field. Aiming to leverage a proven knowledge of emergency response, patient care, dispatch, call-taking, and patient advocate to successfully fill this available position as my healthcare career and knowledge continues to grow and evolve.
Overview
12
12
years of professional experience
1
1
Certification
Work History
911 Telecommunicator
Forsyth County 911 Communications
Winston-Salem, NC
05.2023 - Current
Handled emergency phone calls calmly and obtained pertinent information in order to triage and dispatch appropriate pre-hospital response according to county protocols.
Provided pre-arrival instructions (PAI) to callers regarding medical, fire, and other emergencies.
Utilized radio, telephone and computer systems to update first responders with new time sensitive information.
Dispatched calls to relevant fire or medical response personnel with clear and timely efficiency.
Entered information on computerized systems to verify locations and notify nearest responders.
Certified in CPR to provide First Point of Contact emergency assistance to callers.
Read and effectively interpreted small-scale maps and information from computer screen to determine locations and provide directions.
911 Telecommunicator
Davidson County 911 Communications
Lexington, NC
12.2021 - 04.2023
Handled emergency phone calls calmly and obtained pertinent information in order to triage and dispatch appropriate pre-hospital response according to county protocols.
Provided pre-arrival instructions (PAI) to callers regarding medical, fire, and other emergencies.
Utilized radio, telephone and computer systems to update first responders with new time sensitive information.
Dispatched calls to relevant fire or medical response personnel with clear and timely efficiency.
Entered information on computerized systems to verify locations and notify nearest responders.
Certified in CPR to provide First Point of Contact emergency assistance to callers.
Read and effectively interpreted small-scale maps and information from computer screen to determine locations and provide directions.
ED Technician/Nurse Aide I
Wake Forest Baptist Health High Point Medical Center
High Point, NC
01.2021 - 12.2021
Utilized EMT BLS and Nurse Aide I skills: collecting and charting patient's vital signs (orthostatic vitals, etc.), performing 12-lead EKG tests, testing BG levels, assisting patients with ADL's, collecting and sending biological specimens to the lab, assisting RN's and Physician's during CPR (Code Blue), acted as a 1:1 patient safety sitter for SI patients.
Effectively communicated and collaborated care with fellow nursing staff, doctors, and first responders to facilitate safe and timely patient care.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Communicated with patients to keep them informed and comfortable, as well as, facilitated updated pertinent information exchange with their nursing staff.
Assisted nursing staff with maintenance medical procedures, including: cleaning G-tube, J-tube, and successfully performed numerous sterile catheter insertions to obtain urine specimens.
Followed safe patient lifting techniques.
Nurse Secretary (non-clinical)
Cone Health System
Greensboro, NC
10.2020 - 01.2021
This non-clinical secretarial position was at a Covid-19 designated hospital within the Cone Health System.
Performed clerical and receptionist duties. Served as the communication liaison for patients/family members, nursing staff, physicians, and other hospital departments.
Organized medical paperwork and facilitated patient admissions and discharges.
Maintained an organized filing system of patient medical records and essential medical documents.
Answered phone calls to provide assistance, information and medical personnel access.
Answered patient call bells and relayed information to the appropriate nursing staff.
Assisted nursing staff with Covid-19 Donning and Doffing processes and procedures.
Emergency Department Technician
Einstein Medical Center Montgomery
East Norriton, PA
10.2019 - 07.2020
Utilized EMT BLS skills in the Emergency Department: collected and charted patient vital signs (orthostatic vital signs, etc.), performed 12-lead EKG tests, tested BG levels, performed legal blood draws for Law Enforcement, acted as a 1:1 safety sitter for patients with SI, assisted RN's and Physician's during CPR and patient assessments.
Worked alongside doctors and nurses to provide supplies, instruments, and equipment for medical procedures.
Prioritized care based on clinician orders and current patient symptoms to optimize resource utilization.
Facilitated communication patients, visitors, nurses, physicians and other hospital personnel.
Followed safe lifting techniques and individual patient lifting instructions.
Stocked and organized patient care supplies and linens in patient rooms.
Emergency Medical Technician
Romed Ambulance
Philadelphia, PA
05.2019 - 10.2019
Utilized a variety of BLS skills within the EMT scope of practice at a BLS ambulance transport company. Focused on active listening skills while treating and transporting patients with an emphasis on patient advocacy and safety.
Practiced safe patient handling techniques during physical lifts and transfers.
Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
Documented all calls in PCR's detailing type of incident and course of treatment throughout transport.
Emergency Medical Technician
Second Alarmers Rescue Squad
Willow Grove, PA
11.2018 - 04.2019
Utilized a variety of BLS skills & assisted ALS providers during 911 emergency medical & trauma calls.
Monitored patients from scene to hospital under a BLS capacity.
Documented calls in PCR's detailing incident type and course of treatment.
Evaluated patients' medical status and monitored vital signs during transit. Gave concise BLS reporting to hospital personnel upon hospital arrival.
Developed a strong rapport and communication skills with other medical professionals to foster quality patient care.
Safely operated emergency vehicles in accordance with the current PA motor vehicle code standards as it pertains to emergency driving.
Private Caregiver
Mr. Trueba
Garden City, ID
05.2016 - 06.2018
Assisted quadriplegic patient with ADL's, safe lifting maneuvers and transfers, performed light housekeeping duties.
Medical duties included: changing/emptying of patients colostomy bag, perineal care, and cleaning of nephrostomy tube.
Developed strong and trusting rapport with my patient for smooth, quality care.
Private Caregiver
Ms. Fisk
Boise, ID
07.2017 - 05.2018
Helped patient with a history of stroke maintain daily living standards by assisting with personal hygiene needs and performing safe lifting maneuvers and transfers.
Developed strong and trusting rapport with patient to facilitate quality of life and care.
Administered medications following care plan and directions.
Emergency Medical Technician
Doctors Ambulance
Lake Forest, CA
10.2013 - 06.2014
Utilized a variety of BLS skills & assisted ALS providers during 911 emergency medical and trauma calls.
Safely transported patients from accident scenes to hospitals in emergency vehicles with lights and sirens.
Evaluated BLS patients' medical status and monitored vital signs during transport.
Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules. Resupplied ambulance with appropriate equipment/supplies at the beginning of the shift and after every emergency call.
Caregiver
Five Star Senior Living at Villa Valencia
Lake Forest, CA
03.2013 - 09.2013
Worked as a caregiver for both AM and PM shifts were I monitored and assisted 12-15 residents of varying ADL needs. Assisted residents with morning and nighttime routines, assisted with hygiene and showering activities, and light housekeeping activities.
Maintained clean and well-organized environment for client happiness and safety.
Education
Associate of Arts - Biology
Davidson-Davie Community College
Thomasville
05-2025
High School Diploma -
Merrill F. West High School
Tracy, CA
05.2008
Skills
Basic Life Support Knowledge
Utilized critical decision-making skills in high pressure/time sensitive settings
CPR & First Aid training and emergency medical knowledge
Patient advocacy and compassion
Patient assessment and documentation
Utilized Computer-based dispatch (CAD) systems and radio communications equipment
American Heart Association CPR & AED for BLS Healthcare Providers (Issued: 02/04/2024, Renewal: 02/26/2026) E card code: 245415631078)
APCO EMD (Association of Public Communication Officers Emergency Medical Dispatch) Certificate #: INS-68892-00002 (Issued: 06/13/2023, Expiration: 06/13/2025)
APCO Fire Service Communications (Association of Public Communications Officers Fire Service Communication) Certificate #: INS-68870-00002 (Issued: 06/9/2023, Expiration: 06/9/2025)
International Academy of Emergency Fire Dispatch W/ Honors (Issued: 02/11/2022) (Certification No. 3008377)
International Academy of Emergency Medical Dispatch W/ Honors (Issued: 01/26/2022) (Certification No. 3008377)
International Academies of Emergency Dispatch W/ Honors (Issued: 01/07/2022) (Certification No. 3008377)
International Academy of Emergency Police Dispatch W/ Honors (Issued: 02/08/2022) (Certification No. 3008377)
Timeline
911 Telecommunicator
Forsyth County 911 Communications
05.2023 - Current
911 Telecommunicator
Davidson County 911 Communications
12.2021 - 04.2023
ED Technician/Nurse Aide I
Wake Forest Baptist Health High Point Medical Center
American Heart Association CPR & AED for BLS Healthcare Providers (Issued: 02/04/2024, Renewal: 02/26/2026) E card code: 245415631078)
APCO EMD (Association of Public Communication Officers Emergency Medical Dispatch) Certificate #: INS-68892-00002 (Issued: 06/13/2023, Expiration: 06/13/2025)
APCO Fire Service Communications (Association of Public Communications Officers Fire Service Communication) Certificate #: INS-68870-00002 (Issued: 06/9/2023, Expiration: 06/9/2025)
International Academy of Emergency Fire Dispatch W/ Honors (Issued: 02/11/2022) (Certification No. 3008377)
International Academy of Emergency Medical Dispatch W/ Honors (Issued: 01/26/2022) (Certification No. 3008377)
International Academies of Emergency Dispatch W/ Honors (Issued: 01/07/2022) (Certification No. 3008377)
International Academy of Emergency Police Dispatch W/ Honors (Issued: 02/08/2022) (Certification No. 3008377)
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