Megan Jones
Mount Holly Springs,PA
Summary
Experience in Logistics operations, Security, EMS, and Government operations. Assisted local, state and federal agencies in investigations and provide detailed, accurate reports. Over 7 years of customer service experience and capable of working in a variety of environments. Known for high productivity and efficient task completion. Skilled in data analysis, project management, and strategic planning. Excels at communication, problem-solving, and adaptability, ensuring success in fast-paced environments.
Overview
10
10
years of professional experience
Work History
ID Card Specialist (SSM)
Magellan Federal (NSA Mechanicsburg)
Mechanicsburg, Pennsylvania
08.2023 - Current
- Verify documentation and Identification to issue ID cards and CAC’s to Civilian’s, Contractor’s, Military personnel and their eligible family members.
- Capture biometrics and fingerprints.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Identified needs of customers promptly and efficiently.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Participated in ongoing training and compliance activities.
- Maintained positive working relationship with fellow staff and management.
- Assisted in developing strategies to increase customer satisfaction levels.
- Maintained accurate records of customer interactions and feedback.
- Analyzed customer needs and recommended appropriate products or services.
- Provided technical support for customers in resolving complex
- Set specific goals for projects to measure progress and evaluate end results.
Emergency Medical Technician
EMT-Emergency Medical Technician
Carlisle, USA
11.2020 - 07.2024
- Document medical charts, submit patient logs and work extremely long hours
- Operate in a high-stress environment and perform life saving measures on patients
- Respond to life or death medical emergencies and deliver care, support and evaluation
- Assist Local, State and Federal authorities in criminal investigations
- Explained to conscious patients steps involved for medical evaluations and need for possible hospital transport.
- Provided emotional support and reassurance to patients and their families.
- Provided emergency medical care to patients in pre-hospital settings.
- Rendered direct patient care by stabilizing patients and determining course of action based on triage.
- Evaluated patients at accident scenes to screen, assess and treat significant injuries.
- Assisted paramedics in more advanced procedures such as intubation or administering medication intravenously.
- Assisted with patient assessments, such as measuring vital signs and assessing conditions.
- Administered medications and life-saving treatment under supervision of paramedics.
Esthetician
Pennsylvania State Esthetician
Harrisburg, USA
06.2018 - 03.2020
- Present customized skin care solutions based on the client's personal needs in a professional manner
- Suggest additional services to help clients achieve long-term goals in personal care
- Perform dermaplaning, chemical peels and micro-needling
- Conduct closing transactions including billing and rescheduling
Logistics Specialist
XPO Logistics
Carlisle, USA
01.2015 - 01.2018
- Investigate product coverage, shortage and damage and complete documentation
- Manage and supervise other staff members and conduct team leading exercises
- Deliver exceptional customer service and communicate any issues and dispatch drivers
- Update account managers on issues with loads and create solutions
- Resolved any discrepancies related to product quality or quantity issues upon delivery.
- Verified inventory computations by comparing to physical counts of stock and investigating discrepancies.
- Kept deliveries on track and provided timely status updates.
- Performed regular audits of inventory levels at warehouses to ensure accuracy.
- Participated in logistics planning and forecasting activities to meet future demand effectively.
Education
Pennsylvania State Emergency Medical Technician License -
01.2020
Pennsylvania State Esthetician License -
Harrisburg, PA01.2018
HS Diploma -
01.2015
Skills
- Secret Clearance
- Policy and procedure adherence
- Precision and accuracy
- Leadership
- Team player
- First responder
- Medical experience
- Security
- Logistics
- Quality assurance
- Technical troubleshooting
- Analytical thinking
References
- Paramedic Supervisor Jamie Souder, Transmed, 570-328-5790
- CTT1 Christopher Horrox, Christopher.g.Horrox.mil@us.navy.mil, (570) 582-5050
- Visitor Control Center Supervisor NSA Mechanicsburg, PA. OS2 Charles Henninger, USN, (717) 317-2528
Additionalreferences
More References Upon Request
Timeline
ID Card Specialist (SSM)
Magellan Federal (NSA Mechanicsburg)
08.2023 - Current
Emergency Medical Technician
EMT-Emergency Medical Technician
11.2020 - 07.2024
Esthetician
Pennsylvania State Esthetician
06.2018 - 03.2020
Logistics Specialist
XPO Logistics
01.2015 - 01.2018