MARIA JUAREZ
Millington,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
ID Card Specialist
Magellan Federal
11.2022 - Current
- Perform CAC unlocks, resets, and updates (PKI Certs)
- Assist customers with questions regarding their identification card privileges along with benefits
- Issue ID Cards to Active Duty, Military Retirees, 100% Disabled American Veterans, Civilians, and Contractors
- Perform DEERS enrollment and updates for all Active Duty, and eligible beneficiaries
- Operate and maintain RAPIDS workstations
- Serve as ID Card/Common Access Card (CAC) customer service specialist.
Community Associate
Regus
02.2022 - 03.2022
- Performed administrative tasks, including scheduling, filing, and record-keeping, maintaining an organized and efficient work environment.
- Provided excellent customer service, addressing inquiries from residents and visitors
- Maintained open communication with tenants to proactively handle questions and complaints.
- Implemented data tracking systems to monitor program effectiveness, leading to continuous improvement in service delivery.
- Prepared and processed applications, initial payments, and security documentation for new residents.
Receptionist
Healing Spirits Spa & Lounge
06.2019 - 10.2021
- Overall goal was to create a welcoming and positive atmosphere for all clients and provide exceptional customer service to exceed their expectations.
- Consistently followed all required protocols for scheduling, canceling, and rebooking appointments.
- Managed and filed company's employees and client's personal information in Mindbody.
- Handled cash transactions and maintained sales and payments records accurately.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
Education
Diploma -
Midland Valley High-School
Graniteville, SC01.2017
Skills
- Outstanding Customer Service
- Communication
- Data Entry
- Organizational Skills
- MS Excel, PowerPoint, Word
- Security Clearance
- Time Management
- Problem-Solving
- Bilingual (Spanish & English)
- Attention to Detail
- Microsoft Office Skills
- Multi-Phone System
- Computer Proficiency
- Microsoft Office
- Google Drive
- Good Telephone Etiquette
- Excellent Communication
Timeline
ID Card Specialist
Magellan Federal
11.2022 - Current
Community Associate
Regus
02.2022 - 03.2022
Receptionist
Healing Spirits Spa & Lounge
06.2019 - 10.2021
Diploma -
Midland Valley High-School