Megan Karnick

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Developed customized account plans for clients to help them achieve their business goals.
• Collaborated with sales team to identify potential upsell opportunities and expand client base.

· Manages cash register and rings up over 300 customers per week including cash and credit card transactions.
· Enrolls customers in T.J. Maxx credit card rewards program to drive customer loyalty and brand awareness. Enrolled 260 Customers to date.
· Responsible for greeting customers to build positive environment.
· Enhances customer experience by responding to all merchandise requests.
· Assists in closing store duties including organizing and stocking the merchandise and closing out the cash registers.

· Establish customer relationships and follow up with customers, as needed.
· Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
· Sales support
· Use a customer-focused, needs-based review process to educate customers about insurance options · Maintain a strong work ethic with a total commitment to success each and every day

· Calling repeat customer who have used our service in the past to see if they want to set up an appointment for window washing, gutter cleaning, and power washing.
· Once the customer agrees to setting up any of our services then we put them into the system to be schedule.
· Customer will receive an e-mail with everything on the sales order if they are getting a window washing, gutter cleaning, and power washing.